Incessant Crashing

Question

My game crashes every 10 minutes. There is no specific catalyst for it.. meaning it will crash no matter what action was taken in the game. Saving, building, furnishing, playing.. everything causes it to crash.

There is no error message. The crashes are either absolute freezes (where I then have to reboot the laptop) or just a crash to the desktop. This has been happening since the day I purchased The Sims 2 Legacy.

I'm beyond frustrated. Is my only recourse to file for a refund? Mind you, I've been playing every iteration of The Sims since day one. 25 years is a lot of time to invest in this franchise.

tracetraceau · Answer

Try playing in offline mode, the crashing up to yesterday ( haven't turned on pc today) I just opened task manager to kill all EA programs. Top left of EA app you'll see 3 little bars select it and go into offline mode, try and launch from pressing the little blue play button in offline mode, if it don't launch go to your MyDocuments/EA/Sims2 Legacy folder and remove Accessory and Groups folders. Try and launch again.

I had no crashing EXCEPT if I used the 3x speed button so I'm trying to not use it.

mate54 · Answer

Jonalinn Please try repairing the game and generate a fresh Sims 2 user folder. You can do so by moving The Sims 2 Legacy folder from&nbsp;Documents\EA Games\ to your desktop or somewhere else; the next time you run the game a new one will be generated.
Please also run a DxDiag and attach it to your reply.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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Incessant Crashing

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