The Sims 2 Ultimate Collection has gone missing from EA App Library

Question

Cross-posting to the EA App forums as it might be a better suited place for it.

Hi, I've been a long time owner of The Sims 2 Ultimate Collection on EA app, and recently started playing again. It's been a few weeks since I last played, and now the EA app is not showing I own it in my library and on the store. Being that it's never been apart of EA Play, it's not because I'm no longer subscribed either.

I have it in my EA App download history still, as evidence of owning it. There's no way for me to launch it through the EA app anymore, and no way to redownload it? Is the game I've purchased years ago no longer mine?

potsyalchery · Answer

I'm having the same issue where they allowed me to use an old code from when I bought the physical games way back in the day so I can have them on the EA app. Only mine is showing up in my library but I can't click on it.

xdeadzx · Answer

Seems to have been fixed as of today. Sims 2 Ultimate Collection shows up in my library again and has a play button.

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The Sims 2 Ultimate Collection has gone missing from EA App Library

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