Hey all, getting a bug where the launcher welcome screen is blue and blank. The rest of the tabs work and I can open the game but at the main menu I get hit with an infinite loading screen as it fails to log me in.Tried to clearing the cache on IE but not had any luck. Anyone else know of any other fixes?

Hey y'all,I've noticed for the last few days that once I open the game, it no longer even attempts to connect to my account. Then, when I try to log in, it tells me "email or password is invalid." I've changed my password, even, and that doesn't help either. Have I missed something? Or is this a sign that 3 is about to become history?

This is very weird. Is the sun setting on our game?

Hey all, These issues are under investigation now. I'll update the thread here when I get more information to share.

Hey all!We're in the process of restarting some back end systems at this time to resolve this, you may see limited functionality while this takes place. Again, I'll post any updates here as I can.

Heya!As some of you have already noticed, the restarts have been completed and at this time we believe the issue to be resolved. Please let us know here or at Help.EA.com if you continue to run into issues and thank you so much for your patience while we worked on this. :)

8/31/21 - Launcher, Sims Site Issues. [Resolved]

34 Replies

EA_Cade
Community Manager
4 years ago
Hey all!

We're in the process of restarting some back end systems at this time to resolve this, you may see limited functionality while this takes place.

Again, I'll post any updates here as I can.
soocoolsim
Hero
4 years ago

Thanks for looking into this @EA_Cade . We weren’t able to get on last night either. Hoping the site will be fixed soon ?
lisasc360
Hero
4 years ago
Thank you @EA_Cade for letting us know that there is an issue with the site. I'm on the site now as I'm typing this, I just had to hit the 'Refresh' button after it was taking too long to sign in.
EA_Cade
Community Manager
4 years ago
Heya!

As some of you have already noticed, the restarts have been completed and at this time we believe the issue to be resolved.

Please let us know here or at Help.EA.com if you continue to run into issues and thank you so much for your patience while we worked on this. :)
graceymanors
Legend
4 years ago
I can't install anything to my launcher.I click install, it starts to install then cancels.
@EA_Cade this is very inconvenient as now I don't have any way of installing my stuff.
eomersbabe
4 years ago
I still can't get logged in on the launcher or the game. The launcher window does load, though. @EA_Cade
simmerLella
Seasoned Ace
4 years ago
"GraceyManor;c-17968014" wrote:
I can't install anything to my launcher.I click install, it starts to install then cancels.
@EA_Cade this is very inconvenient as now I don't have any way of installing my stuff.

There's a chance that's a piece of bad CC in your packages folder (or launcher, I suppose). It's odd that it could have that effect, but it just happened to me.
figureitout01
4 years ago
All back to normal for me now, thanks again Cade!
EA_Cade
Community Manager
4 years ago
Glad to hear it @figureitout01.

@GraceyManor @DJSparkles Are you still seeing this issue now?
eomersbabe
4 years ago
@EA_Cade still unable to log in from either launcher or game. Keeps telling me "email or password invalid" and I've changed password, still doesn't work.

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8/31/21 - Launcher, Sims Site Issues. [Resolved]

34 Replies

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