Cannot get the key to the city

Question

I get my sim to the city hall before the ceremony starts.  I get the prompt saying it has started and the star appears at the city hall.  I click it and tell my sim to go to the ceremony but I get the "can't get there from here" symbol over the sims head.  The symbol with the foot prints and the red circle with slash over it.  It seems that the event is inside the building and my sim cannot get there.  I've even made sure to have my sim touring city hall when the event started and tried to have her stop touring and go to the event.  It didn't work.  She exited and then tried to get back in.  Any ideas as to how to fix this?  Thanks.

yorksrob · Answer

Is there a reasonably large area outside city hall .

I always thought the key to the city award was done outside . The mayor comes out and gives you the award while the crowd cheers . Thats how it works in my game i believe .

Is it also a standalone city hall or one of those joint career buildings which may be the problem .

vanguarddragon · Answer

That's strange, I was just about to post this exact thing when Google brought me here. I just reloaded an earlier save thinking the game had a one-off glitch, (possibly due to the fact I arrived in my personal fire engine), but having finally received another invite and arriving on time, the same error as the OP stated occurs. I actually have a person exit the building and start to walk towards me before stopping and vanishing. The first person was a woman, the second was a man, lol.

anmirla · Answer

As julienrob asked, is it a combination rabbit hole?

Many of the combo RHs won't work for opportunities. Replace the combo RHs with single RHs. I think you will need to cancel the opportunity and lose it if you need to replace the RHs. :?
Oh course, this may create issues with space. When I get my gaming PC back, I am going to create my own combo RHs (using LL RHs) so that I can fit all the community lots from all the EPs in my towns.

brenthmcclellan · Answer

It is a group rabbit hole.  City hall, military base, and something else all in one.  I thought that might be the issue, but wan't sure.  I know hope isn't a course of action, but I'll hope that EA will fix this and make it work even on group rabbit holes.  Until then, time to switch towns and see if it works on a single rabbit hole.  Thanks for the comments.

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Cannot get the key to the city

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