I had the boxes too, with that problem. But, I was watching tv the other day when I started my fresh game, waiting for Riverview to download. It showed the box and under status it just showed a blue down arrow . I looked at the TV and when I looked back it went to a green arrow and the pic showed.
I installed some other stuff about an hour ago (I was in the store so when I went to download it, the Origin box pops up and I just ignore that). No need to sign in to Origin when you are downloading from the store, I only need to sign in when I install. I timed my download and it took 2-3 irl minutes for it to complete. The store item I downloaded after that took less than a minute. I think my problem was I didn't give it time to download.
Not sure if this will help, but it worked for me :D
*hugs to @ZeeGee * I miss the good ole days, but I have become a loner, and keep to myself now :/ , hope all is well your way!