Expansions not showing up in the launcher
So my origins account shows that I have all the expansions installed except for "into the future". However when I launched the game I noticed that I didnt have the option to play in bridgeport. I went...
Forum Discussion
> @igazor said:
> emilemilly wrote: »
>
> Oh... I've encountered this problem today and I think that's why. For some reason, Generations wasn't showing up for me - like, that it ever even existed on my computer. It wasn't in my launcher or in my "Electronic Arts" folder, even though Origin says it's installed. That was the one game code I purchased from ebay about 6-8 months ago.
> But how could EA UNINSTALL generations from my own computer??? It's literally no where in any of my files.
>
>
>
> They can't, technically. What this means is that they have likely placed a TOS (Terms of Service) Hold on your account on their end and Origin reacts accordingly by blocking the previously installed EP from running. The actual program files may be hidden from regular view by Origin but even if the program files themselves are still there taking up drive space, they wouldn't be able to run anyway as Origin manages the entire launch process.
>
> This can only be confirmed and such a Hold lifted by having a real time conversation with EA through Customer Support -- chat or phone callback, depending upon what is available in your area and time of day. It can take several business days from beginning such a conversation until resolution is reached from what is being reported.
GAAAAHHHH dealing with their customer service has been a nightmare in the past. Thanks so much for the help though. I guess I'll have to give them a call tomorrow?? I would just re-purchase generations through Origin but Origin thinks I have it installed and working X)
> emilemilly wrote: »
>
> Oh... I've encountered this problem today and I think that's why. For some reason, Generations wasn't showing up for me - like, that it ever even existed on my computer. It wasn't in my launcher or in my "Electronic Arts" folder, even though Origin says it's installed. That was the one game code I purchased from ebay about 6-8 months ago.
> But how could EA UNINSTALL generations from my own computer??? It's literally no where in any of my files.
>
>
>
> They can't, technically. What this means is that they have likely placed a TOS (Terms of Service) Hold on your account on their end and Origin reacts accordingly by blocking the previously installed EP from running. The actual program files may be hidden from regular view by Origin but even if the program files themselves are still there taking up drive space, they wouldn't be able to run anyway as Origin manages the entire launch process.
>
> This can only be confirmed and such a Hold lifted by having a real time conversation with EA through Customer Support -- chat or phone callback, depending upon what is available in your area and time of day. It can take several business days from beginning such a conversation until resolution is reached from what is being reported.
GAAAAHHHH dealing with their customer service has been a nightmare in the past. Thanks so much for the help though. I guess I'll have to give them a call tomorrow?? I would just re-purchase generations through Origin but Origin thinks I have it installed and working X)
