Game not recognising graphics card

thank you so much! ill update tomorrow if something happens but thanks for your help!

An MX350 has 2 GB of VRAM, give or take a few MB. But setting the texture memory to 1024 is more than enough to both rate your card's memory as uber and to allow the game to use all the VRAM it can, which is 800 MB. Inputting a higher value for texture memory won't make a difference in performance.

Among the places to check your VRAM is in a dxdiag: it's listed a few lines below the name of the card. You'd want the dedicated memory value, not shared. This is from your dxdiag:

Card name: NVIDIA GeForce MX350
Manufacturer: NVIDIA
Chip type: GeForce MX350
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_1C96&SUBSYS_8756103C&REV_A1
Device Status: 0180200A
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 5961 MB
Dedicated Memory: 1979 MB
Shared Memory: 3981 MB

I think you should be able to find it in Display Settings as well, but maybe your laptop only displays the specs for the card it's currently using. I don't have a dual-card setup, so I can't check myself.

Sorry I didn't see your last message. Thank you so much for your help!!

I uninstalled but nothing changed and it still says intel UHD graphics.

I am going to try another tutorial and I will update how it goes :#

No i still can't do it because when I go on DeviceConfig it says the device number for the intel graphics which is different from the one I had the first time

It sounds like the only real issue here is that your computer is using the Intel integrated graphics chip to run Sims 3 rather than the MX350. You should be able to change that in the Nvidia Control Panel, something like "use the high-performance card" for this game. When setting up a profile for Sims 3, be sure to select ts3.exe for an Origin install, or ts3w.exe (with the w) for a disc or Steam install. And restart your computer after changing the settings.

If this doesn't help, please post a screenshot of your Control Panel settings for Sims 3. Please also run a dxdiag, upload it to a third-party filesharing site (e.g. the free version of pastebin.com), and link it here. Click Windows key-R, enter "dxdiag" without quotes in the box, wait for the scan to finish, click "Save all information," and save the file to your desktop.

Control panel:
https://imgur.com/a/NUkraZu
DxDiag:
https://pastebin.com/4JQuY1vZ

as you can see on the control panel I changed it to the nvidia card but it still doesnt show up on the deviceconfig :/

As it turns out, Windows now chooses the GPU to use for applications and will override the Nvidia Control Panel settings. (This is why the screenshot was so helpful—I hadn't seen the "Windows OS now manages selection..." message before, and it's apparently new as of last spring.) This guide shows how to tell Windows which card to use:

https://nvidia.custhelp.com/app/answers/detail/a_id/5035

It's always good to restart your computer after changing a setting like this, just in case.

Your dxdiag does list a couple of errors with the Nvidia graphics driver. So if the above doesn't help, or you see other issues with Sims 3, you'll need to reinstall the driver. If there's a newer one available from HP, you can install that, but if you already have the newest one, you'd need to do a clean uninstall and reinstall. Here's a useful guide:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You do need to use the newest driver from HP, not from Nvidia. To find it, go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, select your OS if necessary, and you'll land on the driver download page. Expand the "Driver - Graphics" section and look for the newest Nvidia driver. Your driver version is 27.21.14.5241, and its date is September 23, although the date on the driver download page may differ by a few days.

The point is, if there's a newer driver version available, just download and install that one. If you already have the newest driver, use the clean uninstall and reinstall guide linked above. If you're not sure what you're looking at, link the driver download page here. That page doesn't have any info about your own computer, just the overall model.

Sorry- is the executable TS3 or TS3W?