Forum Discussion

TangledHeart828's avatar
10 years ago

Grey Screen?

When I brought my laptop out of sleep mode and opened my active game, all I saw was a grey screen, nothing happening when I click anywhere. What is this, and how do I fix it? Is there a way to fix it without closing the game? Because, I've done a lot of stuff, and haven't saved in a while.
  • @Emilythebest5
    Hi there! Island living is for the sims 4, this thread is for sims 3, so technical support would be different for each game.
    They moved the sims 4 technical help over to this thread: https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
  • If your screen is turning grey might be your video card. I know when my vsync got reset my fps went over 200 and a lot of things were getting greyed out in the game. My card was overheating. Is your computer overheating? If your stuck and can't do anything hit the windows key, click on the the bottom tool bar, open task manager and end task to turn the game off. You should always save your game frequently especially for when problems like this happen. We have all been there, forgot to save, game messes up and loose everything you worked on.
  • "TangledHeart828;819630" wrote:
    When I brought my laptop out of sleep mode and opened my active game, all I saw was a grey screen, nothing happening when I click anywhere. What is this, and how do I fix it? Is there a way to fix it without closing the game? Because, I've done a lot of stuff, and haven't saved in a while.


    Sorry it sounds like your game crashed you can try hitting some F keys to see if that helps but it's best in the future to exit the game when not playing instead of putting it to sleep, good luck
  • Yes, The Sims 3 will keep your computer awake, even if you have other stuff open. I've fallen asleep before while in CAS and thought, "Oh no! My poor screen." Never close the screen while in game -- it doesn't like it. I forgot and did it once. Things were very weird in that save after that. Exit the game and come back to it, if you need to.
  • I quit my game and hibernate my computer if I have to leave for more than a few minutes.
  • IreneSwift's avatar
    IreneSwift
    Seasoned Newcomer
    I play my sims throughout the day, when I need to take breaks. Each time I leave it to get back to work, I save and minimize it, then put my computer to sleep. I've been doing this ever since I started playing, and while I have had the computer bluescreen when I tried to wake it up, two or three times in the past year, I seldom have any trouble with it.
  • I bought the Island Living pack and once I got it, there was a grey blank page over all the clothes. It was only on sims4 clothes not CC, CC showed up. I was wondering how I could fix this.
  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    Hey folks I'm going to go ahead and close this one off as it's been inactive for a long time and GraceyManor was kind enough to link AHQ. If you have any questions about necroposting you can read this thread here : Necroposting