Forum Discussion

destinyh70115's avatar
destinyh70115
5 years ago

Sims 3 keeps crashing!

My game keeps crashing! My laptop is new and the game was running just fine for a few days,but then it started crashing after about five minutes of game play. This time the game crashed before my save could even finish loading up. I have nraas errortrap, overwatch, master controller, etc. I also use delphy's dashboard to check my cc, and s3pe to merge it. I have tried capping my fps through nvidea control panel. I've reset my town using master controller. I've also evicted the household and then moved them back in.Crash log anazlyzer says "Max memory used" I don't know what to do. I want to play the game so bad but i cannot figure out what the problem is
Here is my Dxdiag file:

System Information
------------------
Time of this report: 12/29/2019, 12:21:51
Machine name: MSI
Machine Id: {D08CD2BD-2F6B-408E-8449-6FD7B7042A91}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: GS63 Stealth 8RE
BIOS: E16K5IMS.10F (type: UEFI)
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
Memory: 16384MB RAM
Available OS Memory: 16230MB RAM
Page File: 8417MB used, 10243MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.2
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) UHD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_3E9B&SUBSYS_12101462&REV_00
Device Status: 0180200A
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8242 MB
Dedicated Memory: 128 MB
Shared Memory: 8114 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.583008,0.370117), Green(0.348633,0.559570), Blue(0.157227,0.103516), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD05C8
Native Mode: 1920 x 1080(p) (60.020Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd12umd64.dll
Driver File Version: 26.20.0100.7262 (English)
Driver Version: 26.20.100.7262
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 9/24/2019 7:00:00 PM, 1831400 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-7DDB-11CF-8C6B-7432BBC2D735}
Vendor ID: 0x8086
Device ID: 0x3E9B
SubSys ID: 0x12101462
Revision ID: 0x0000
Driver Strong Name: oem39.inf:5f63e53429d61c21:iCFL_w10_DS:26.20.100.7262:PCI\VEN_8086&DEV_3E9B
Rank Of Driver: 00CF2001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2

DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 5.000X - 0.334X
MPO Media Hints: colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 5.000X - 0.334X
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_c3dbf180fdda5a26\iigd_ext.inf
Driver Version: 24.20.100.6169
Driver Date: 06/18/2018
Driver Provider: Intel Corporation
Catalog Attributes: Universal:False Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_2521da1cfd150e8f\iigd_ext.inf
Driver Version: 25.20.100.6471
Driver Date: 12/10/2018
Driver Provider: Intel Corporation
Catalog Attributes: Universal:False Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

Card name: NVIDIA GeForce GTX 1060
Manufacturer: NVIDIA
Chip type: GeForce GTX 1060
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1C20&SUBSYS_12101462&REV_A1
Device Status: 0180200A
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 14166 MB
Dedicated Memory: 6052 MB
Shared Memory: 8114 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_48c8316a35ee395b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_48c8316a35ee395b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_48c8316a35ee395b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_48c8316a35ee395b\nvldumdx.dll
Driver File Version: 26.21.0014.4141 (English)
Driver Version: 26.21.14.4141
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 11/19/2019 7:00:00 PM, 961768 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x1C20
SubSys ID: 0x12101462
Revision ID: 0x00A1
Driver Strong Name: oem68.inf:0f066de3290a783e:Section021:26.21.14.4141:pci\ven_10de&dev_1c20&subsys_12101462
Rank Of Driver: 00CF0001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVP9_VLD_Profile0
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

-------------
Sound Devices
-------------
Description: Speakers (Realtek(R) Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_14621210&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8612 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/8/2019 12:00:00 AM, 6546936 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek(R) Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8612 (English)
Driver Attributes: Final Retail
Date and Size: 1/10/2019 03:23:12, 6546936 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x202D
FF Driver: n/a

Device Name: USB OPTICAL MOUSE
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x18F8, 0x0F99
FF Driver: n/a

Device Name: Radio Switch Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0CF2, 0x9010
FF Driver: n/a

Device Name: USB OPTICAL MOUSE
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x18F8, 0x0F99
FF Driver: n/a

Device Name: SteelSeries Gaming Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x202D
FF Driver: n/a

Device Name: USB OPTICAL MOUSE
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x18F8, 0x0F99
FF Driver: n/a

Device Name: SteelSeries KLC
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x1122
FF Driver: n/a

Device Name: ELAN Miniport PTP Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x0000
FF Driver: n/a

Device Name: SteelSeries KLC
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x1122
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub (USB 3.0)
| Vendor/Product ID: 0x8086, 0xA36D
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 3/18/2019 23:43:43, 618296 bytes
|
+-+ USB Composite Device
| | Vendor/Product ID: 0x18F8, 0x0F99
| | Location: Port_#0005.Hub_#0001
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 3/18/2019 23:43:43, 183608 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x18F8, 0x0F99
| | | Location: 0000.0014.0000.005.000.000.000.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 10/4/2019 17:31:28, 45568 bytes
| | | Driver: hidclass.sys, 10/4/2019 17:31:28, 211968 bytes
| | | Driver: hidparse.sys, 10/4/2019 17:31:28, 46080 bytes
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x18F8, 0x0F99
| | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 3/18/2019 23:43:43, 35840 bytes
| | | | Driver: mouclass.sys, 3/18/2019 23:43:43, 66872 bytes
| | |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x18F8, 0x0F99
| | | Location: 0000.0014.0000.005.000.000.000.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 10/4/2019 17:31:28, 45568 bytes
| | | Driver: hidclass.sys, 10/4/2019 17:31:28, 211968 bytes
| | | Driver: hidparse.sys, 10/4/2019 17:31:28, 46080 bytes
| | |
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x18F8, 0x0F99
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 3/18/2019 23:43:43, 46592 bytes
| | | | Driver: kbdclass.sys, 3/18/2019 23:43:43, 70968 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ SteelSeries PS/2 Keyboard
| Matching Device ID: ACPI\MSI0007
| Upper Filters: ssps2
| Service: i8042prt
| Driver: ssps2.sys, 8/22/2019 15:41:28, 40584 bytes
| Driver: i8042prt.sys, 3/18/2019 23:43:43, 119296 bytes
| Driver: kbdclass.sys, 3/18/2019 23:43:43, 70968 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1038, 0x202D
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 3/18/2019 23:43:43, 46592 bytes
| Driver: kbdclass.sys, 3/18/2019 23:43:43, 70968 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x1038, 0x202D
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
| Driver: mouhid.sys, 3/18/2019 23:43:43, 35840 bytes
| Driver: mouclass.sys, 3/18/2019 23:43:43, 66872 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x04F3, 0x0000
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
| Driver: mouhid.sys, 3/18/2019 23:43:43, 35840 bytes
| Driver: mouclass.sys, 3/18/2019 23:43:43, 66872 bytes
|
+ ELAN Input Device
| Matching Device ID: ACPI\ETD0309
| Upper Filters: ETD
| Service: i8042prt
| Driver: ETD.sys, 8/4/2018 02:09:13, 614408 bytes
| Driver: mouclass.sys, 3/18/2019 23:43:43, 66872 bytes
| Driver: i8042prt.sys, 3/18/2019 23:43:43, 119296 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 169.8 GB
Total Space: 242.9 GB
File System: NTFS
Model: KINGSTON RBUSNS8154P3256GJ

Drive: D:
Free Space: 815.5 GB
Total Space: 932.6 GB
File System: NTFS
Model: WDC WD10SPZX-17Z10T1


  • destinyh70115's avatar
    destinyh70115
    5 years ago
    --------------
    System Devices
    --------------
    Name: Intel(R) PCI Express Root Port #23 - A32E
    Device ID: PCI\VEN_8086&DEV_A32E&SUBSYS_72708086&REV_F0\3&11583659&1&DE
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0418 (English), 10/9/2019 10:14:55, 436536 bytes

    Name: Intel(R) PCI Express Root Port #9 - A330
    Device ID: PCI\VEN_8086&DEV_A330&SUBSYS_12101462&REV_F0\3&11583659&1&E8
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0418 (English), 10/9/2019 10:14:55, 436536 bytes

    Name: Intel(R) PCIe Controller (x16) - 1901
    Device ID: PCI\VEN_8086&DEV_1901&SUBSYS_12101462&REV_07\3&11583659&1&08
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0418 (English), 10/9/2019 10:14:55, 436536 bytes

    Name: ELAN SMBus Driver
    Device ID: PCI\VEN_8086&DEV_A323&SUBSYS_12101462&REV_10\3&11583659&1&FC
    Driver: C:\WINDOWS\system32\DRIVERS\ETDSMBus.sys, 15.07.0013.0001 (Chinese (Traditional)), 8/4/2018 02:09:13, 32776 bytes

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_A348&SUBSYS_12101462&REV_10\3&11583659&1&FB
    Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.18362.0001 (English), 3/18/2019 23:43:37, 114688 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.18362.0001 (English), 3/18/2019 23:43:37, 98304 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.18362.0001 (English), 3/18/2019 23:43:37, 390656 bytes

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_8086&DEV_A36F&SUBSYS_72708086&REV_10\3&11583659&1&A2
    Driver: n/a

    Name: Intel(R) 300 Series Chipset Family LPC Controller - A30D
    Device ID: PCI\VEN_8086&DEV_A30D&SUBSYS_12101462&REV_10\3&11583659&1&F8
    Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.18362.0267 (English), 10/4/2019 17:31:28, 19256 bytes

    Name: Intel(R) Thermal Subsystem - A379
    Device ID: PCI\VEN_8086&DEV_A379&SUBSYS_12101462&REV_10\3&11583659&1&90
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_A360&SUBSYS_12101462&REV_10\3&11583659&1&B0
    Driver: C:\WINDOWS\system32\DRIVERS\TeeDriverW8x64.sys, 1815.12.0000.2021 (English), 6/6/2018 17:26:06, 228992 bytes

    Name: Intel(R) Host Bridge/DRAM Registers - 3EC4
    Device ID: PCI\VEN_8086&DEV_3EC4&SUBSYS_12101462&REV_07\3&11583659&1&00
    Driver: n/a

    Name: Intel(R) SPI (flash) Controller - A324
    Device ID: PCI\VEN_8086&DEV_A324&SUBSYS_12101462&REV_10\3&11583659&1&FD
    Driver: n/a

    Name: Intel(R) PCI Express Root Port #22 - A32D
    Device ID: PCI\VEN_8086&DEV_A32D&SUBSYS_72708086&REV_F0\3&11583659&1&DD
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0418 (English), 10/9/2019 10:14:55, 436536 bytes

    Name: Standard NVM Express Controller
    Device ID: PCI\VEN_2646&DEV_5008&SUBSYS_50082646&REV_01\4&3561262E&0&00E8
    Driver: C:\WINDOWS\system32\DRIVERS\stornvme.sys, 10.00.18362.0001 (English), 3/18/2019 23:43:41, 142648 bytes

    Name: Intel(R) Wireless-AC 9560
    Device ID: PCI\VEN_8086&DEV_A370&SUBSYS_00348086&REV_10\3&11583659&1&A3
    Driver: C:\WINDOWS\system32\DRIVERS\Netwtw06.sys, 20.60.0000.0007 (English), 8/4/2018 02:09:15, 8810336 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\Netwfw06.dat, 8/4/2018 02:09:14, 16961952 bytes
    Driver: C:\WINDOWS\system32\IntelWifiIhv06.dll, 8/4/2018 02:09:14, 182800 bytes

    Name: Intel(R) PCI Express Root Port #17 - A340
    Device ID: PCI\VEN_8086&DEV_A340&SUBSYS_12101462&REV_F0\3&11583659&1&D8
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0418 (English), 10/9/2019 10:14:55, 436536 bytes

    Name: Realtek PCIE CardReader
    Device ID: PCI\VEN_10EC&DEV_5250&SUBSYS_12101462&REV_01\00000001004CE00000
    Driver: C:\WINDOWS\system32\DRIVERS\RtsPer.sys, 10.00.17134.21306 (English), 8/4/2018 02:09:05, 878528 bytes
    Driver: C:\WINDOWS\SysWOW64\RsCRIcon.dll, 1.10.0000.0000 (English), 8/4/2018 02:09:05, 9891328 bytes

    Name: NVIDIA GeForce GTX 1060
    Device ID: PCI\VEN_10DE&DEV_1C20&SUBSYS_12101462&REV_A1\4&3750B91C&0&0008
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_48c8316a35ee395b\Display.NvContainer\NVDisplay.Container.exe, 1.19.2722.8896 (English), 11/21/2019 13:21:58, 870016 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_48c8316a35ee395b\Display.NvContainer\NvContainerRecovery.bat, 11/20/2019 21:03:23, 1951 bytes


    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,10.00.18362.0145
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,10.00.18362.0145
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,10.00.18362.0001
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,10.00.18362.0001
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,10.00.18362.0001
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,10.00.18362.0001
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,10.00.18362.0001
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,10.00.18362.0001
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,10.00.18362.0001
    DV Muxer,0x00400000,0,0,qdv.dll,10.00.18362.0001
    Color Space Converter,0x00400001,1,1,quartz.dll,10.00.18362.0001
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.18362.0001
    AVI Splitter,0x00600000,1,1,quartz.dll,10.00.18362.0001
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,10.00.18362.0001
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,10.00.18362.0001
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,10.00.18362.0535
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,10.00.18362.0001
    StreamBufferSink,0x00200000,0,0,sbe.dll,10.00.18362.0001
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,10.00.18362.0001
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,10.00.18362.0001
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,10.00.18362.0001
    VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.18362.0001
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,10.00.18362.0001
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,10.00.18362.0001
    SBE2FileScan,0x00200000,0,0,sbe.dll,10.00.18362.0001
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.18362.0001
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,10.00.18362.0001
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,10.00.18362.0001
    DV Splitter,0x00600000,1,2,qdv.dll,10.00.18362.0001
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,10.00.18362.0001
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,10.00.18362.0001
    ACM Wrapper,0x00600000,1,1,quartz.dll,10.00.18362.0001
    Video Renderer,0x00800001,1,0,quartz.dll,10.00.18362.0001
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,10.00.18362.0001
    Line 21 Decoder,0x00600000,1,1,,
    Video Port Manager,0x00600000,2,1,quartz.dll,10.00.18362.0001
    Video Renderer,0x00400000,1,0,quartz.dll,10.00.18362.0001
    VPS Decoder,0x00200000,0,0,WSTPager.ax,10.00.18362.0001
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.18362.0001
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,
    File writer,0x00200000,1,0,qcap.dll,10.00.18362.0001
    DVD Navigator,0x00200000,0,3,qdvd.dll,10.00.18362.0001
    Overlay Mixer2,0x00200000,1,1,,
    AVI Draw,0x00600064,9,1,quartz.dll,10.00.18362.0001
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.18362.0001
    WST Pager,0x00200000,1,1,WSTPager.ax,10.00.18362.0001
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,10.00.18362.0001
    DV Video Decoder,0x00800000,1,1,qdv.dll,10.00.18362.0001
    SampleGrabber,0x00200000,1,1,qedit.dll,10.00.18362.0001
    Null Renderer,0x00200000,1,0,qedit.dll,10.00.18362.0001
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,10.00.18362.0001
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,10.00.18362.0001
    StreamBufferSource,0x00200000,0,0,sbe.dll,10.00.18362.0001
    Smart Tee,0x00200000,1,2,qcap.dll,10.00.18362.0001
    Overlay Mixer,0x00200000,0,0,,
    AVI Decompressor,0x00600000,1,1,quartz.dll,10.00.18362.0001
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,10.00.18362.0001
    Wave Parser,0x00400000,1,1,quartz.dll,10.00.18362.0001
    MIDI Parser,0x00400000,1,1,quartz.dll,10.00.18362.0001
    Multi-file Parser,0x00400000,1,1,quartz.dll,10.00.18362.0001
    File stream renderer,0x00400000,1,1,quartz.dll,10.00.18362.0001
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,10.00.18362.0001
    StreamBufferSink2,0x00200000,0,0,sbe.dll,10.00.18362.0001
    AVI Mux,0x00200000,1,0,qcap.dll,10.00.18362.0001
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,10.00.18362.0001
    File Source (Async.),0x00400000,0,1,quartz.dll,10.00.18362.0001
    File Source (URL),0x00400000,0,1,quartz.dll,10.00.18362.0001
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,10.00.18362.0001
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,10.00.18362.0001
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,10.00.18362.0001
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,10.00.18362.0001

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,10.00.18362.0001
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,10.00.18362.0001
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,10.00.18362.0001
    DV Video Encoder,0x00200000,0,0,qdv.dll,10.00.18362.0001
    MJPEG Compressor,0x00200000,0,0,quartz.dll,10.00.18362.0001

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,10.00.18362.0145
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,10.00.18362.0145
    IMA ADPCM,0x00200000,1,1,quartz.dll,10.00.18362.0001
    PCM,0x00200000,1,1,quartz.dll,10.00.18362.0001
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,10.00.18362.0001
    GSM 6.10,0x00200000,1,1,quartz.dll,10.00.18362.0001
    CCITT A-Law,0x00200000,1,1,quartz.dll,10.00.18362.0001
    CCITT u-Law,0x00200000,1,1,quartz.dll,10.00.18362.0001
    MPEG Layer-3,0x00200000,1,1,quartz.dll,10.00.18362.0001

    Audio Capture Sources:
    Microphone (Realtek(R) Audio),0x00200000,0,0,qcap.dll,10.00.18362.0001

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,10.00.18362.0418
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,10.00.18362.0418
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,10.00.18362.0418

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,10.00.18362.0001
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,10.00.18362.0001

    WDM Streaming Capture Devices:
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
    ,0x00000000,0,0,,

    WDM Streaming Rendering Devices:
    ,0x00200000,1,1,,
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
    Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
    ,0x00000000,0,0,,

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,10.00.18362.0001

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.18362.0001

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,10.00.18362.0001
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,10.00.18362.0001

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

    Audio Renderers:
    Speakers (Realtek(R) Audio),0x00200000,1,0,quartz.dll,10.00.18362.0001
    Default DirectSound Device,0x00800000,1,0,quartz.dll,10.00.18362.0001
    Default WaveOut Device,0x00200000,1,0,quartz.dll,10.00.18362.0001
    DirectSound: Speakers (Realtek(R) Audio),0x00200000,1,0,quartz.dll,10.00.18362.0001



    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago
    The dxdiag doesn't contain the Windows error reports that would normally be at the end; that information would be helpful. First though, have you checked the Task Manager to see how much memory Sims 3 is actually using while you play? It would be helpful to know whether this is really a RAM issue or something else.
  • destinyh70115's avatar
    destinyh70115
    5 years ago
    "puzzlezaddict;c-17354127" wrote:
    The dxdiag doesn't contain the Windows error reports that would normally be at the end; that information would be helpful. First though, have you checked the Task Manager to see how much memory Sims 3 is actually using while you play? It would be helpful to know whether this is really a RAM issue or something else.


    Girl i was so hoping youd see this
    How would i go about checking through the launcher?
  • destinyh70115's avatar
    destinyh70115
    5 years ago
    Diagnostics
    ---------------

    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket 1265145105272501704, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS3.exe
    P2: 0.2.0.32
    P3: 568d4bac
    P4: MSVCR80.dll
    P5: 8.0.50727.9659
    P6: 5c7d6589
    P7: c0000005
    P8: 000172d7
    P9:
    P10:


    +++ WER1 +++:
    Fault bucket 107878408569, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS3.exe
    P2: 0.2.0.32
    P3: 568d4bac
    P4: TS3.exe
    P5: 0.2.0.32
    P6: 568d4bac
    P7: c0000005
    P8: 00505f17
    P9:
    P10:


    +++ WER2 +++:
    Fault bucket 107878408569, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS3.exe
    P2: 0.2.0.32
    P3: 568d4bac
    P4: TS3.exe
    P5: 0.2.0.32
    P6: 568d4bac
    P7: c0000005
    P8: 00505f17
    P9:
    P10:


    +++ WER3 +++:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS3.exe
    P2: 0.2.0.32
    P3: 568d4bac
    P4: TS3.exe
    P5: 0.2.0.32
    P6: 568d4bac
    P7: c0000005
    P8: 00505f17
    P9:
    P10:


    +++ WER4 +++:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS3.exe
    P2: 0.2.0.32
    P3: 568d4bac
    P4: TS3.exe
    P5: 0.2.0.32
    P6: 568d4bac
    P7: c0000005
    P8: 00505f17
    P9:
    P10:


    +++ WER5 +++:
    Fault bucket 2138262504187881638, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: OriginWebHelperService.exe
    P2: 10.5.57.35162
    P3: 5df243e3
    P4: OriginWebHelperService.exe
    P5: 10.5.57.35162
    P6: 5df243e3
    P7: c0000005
    P8: 00099d50
    P9:
    P10:


    +++ WER6 +++:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: OriginWebHelperService.exe
    P2: 10.5.57.35162
    P3: 5df243e3
    P4: OriginWebHelperService.exe
    P5: 10.5.57.35162
    P6: 5df243e3
    P7: c0000005
    P8: 00099d50
    P9:
    P10:


    +++ WER7 +++:
    Fault bucket 1603051968880115420, type 5
    Event Name: AppHangXProcB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: s3pe.exe
    P2: 1402.22.1845.33768
    P3: 5308f051
    P4: 35d4
    P5: 134217744
    P6: explorer.exe
    P7: 10.0.18362.449
    P8:
    P9:
    P10:


    +++ WER8 +++:
    Fault bucket 1853407147320301018, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: s3pe.exe
    P2: 1402.22.1845.33768
    P3: 5308f051
    P4: dc70
    P5: 134217729
    P6:
    P7:
    P8:
    P9:
    P10:


    +++ WER9 +++:
    Fault bucket 2138262504187881638, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: OriginWebHelperService.exe
    P2: 10.5.57.35162
    P3: 5df243e3
    P4: OriginWebHelperService.exe
    P5: 10.5.57.35162
    P6: 5df243e3
    P7: c0000005
    P8: 00099d50
    P9:
    P10:


  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago
    The easy one first: the Origin Web Helper Service errors can be fixed by shutting down the service entirely. In Origin, hover over your username and select Application Settings. Under Application (the first header), scroll down to Start-up options and disable the service. Then hit Windows key-R and enter "services.msc" without quotes. Scroll through the list to Origin Web Helper Service, double-click, select "Disabled" under Startup type, and click Apply to make the change stick. Then restart your computer.

    Among the TS3 crashes is one MSVCR80.dll error. This is a part of the 2005 VC++ runtime (x86 version). It's simple enough to uninstall it and download a new copy from Microsoft. Click the Windows icon in the lower left corner of your screen, select Settings > Apps, find "Microsoft 2005 Visual C++ redistributable" on the list, and click it to uninstall. Be sure to uninstall only the x86 2005 version. You can download a new one directly from Microsoft; again, you only need to install the x86 version:

    https://www.microsoft.com/en-us/download/details.aspx?id=26347

    To see memory use while you're playing, bring up the Task Manager. You can hit crtl-alt-delete and choose it fromt the options, or right-click the taskbar at the bottom of your screen. Once it's open, you can alt-tab between it and the game. Be sure to select More Details if you haven't already; this will let you see the memory use of all currently open apps. If you see RAM use in percentages, right-click on the column header to switch to absolute values. Let me know how much memory TS3 uses as soon as you've loaded a save, then keep an eye on it until the game crashes. At the very least, this should be eliminated as a cause of the crashing.
  • destinyh70115's avatar
    destinyh70115
    5 years ago
    49- 50 % of my memory was being used when I was playing and now that the game has crashed my computer is only using 37 percent of its memory
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago
    Okay, so this is not a RAM issue. Does it help to disable the Origin Web Helper Service and reinstall VC++ 2005?

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