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tgdrifter's avatar
13 years ago

The Sims 3 has Stopped Working: Windows 8 - New laptop that meets requirements

Greetings

I apologize in advance if this post is quite lengthy but I have at my wits end.

I purchased a brand new laptop around a month ago and have experienced issues with the sims 3 crashing since. What occurs is in around 5 minuets of playtime the game will close and the error that, "The Sims 3 has Stopped Working" pops up.So far I have seven expansions downloaded with a mix of CD copies and digital origin downloads.

Overview of my specs:
- Windows 8 64bit
- Intel Core i7 Processor @ 2.90GHz
- 8GB RAM
- NVIDIA Geforce GT 630M dedicated graphics card (Intel HD 4000 integrated graphics)
- 2GB Video RAM

I have experienced absolutely no issues when playing more demanding games with this laptop. I tested to make sure I meet the requirements to play The Sims on canyourunit.com and the site indicated that it should be working on this system.

So far I have tried the following solutions:
1. Put TS3W.exe into the DEP
2. Putting the Sims 3 to run in capability mode in both Windows XP (service pack 3) and Windows 7
3. Changing the settings in the NVIDIA Control panal to ensure that The Sims was using the better dedicated graphics card rather than the integrated one (which even when using the integrated card should still work)
4. ensuring that all graphics drivers were up to date
5. ensuring that all patches were up to date on The Sims 3
6. I have no mods or CC enabled

I am unsure why the game is crashing so much as it worked fine on my lower power macbook, on the same graphics settings.

I also downloaded the Sims 3 Crash Log analyzer which indicated that, "Insufficient Graphics Capability." I find this assumption bizarre as all other tests and indications say that my graphics cards should work fine with the game.


So far I have eight expansions downloaded with a mix of CD copies and digital origin downloads.
1. The Sims 3 (Disk)
2. World Adventures (Disk)
3. Ambitions (Disk)
4. Late Night (Disk)
5. Generations (Origin)
6. Pets (Disk)
7. Supernatural (Origin)
8. Seasons (Disk)

The following pictures might provide insight into the issue:





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