It might (or might not) help the OP a little if they accepted the fact that there are no representatives of EA here on these forums to address except for the moderators. That's why they are getting a barrage of helpful players responding instead of anyone more official. We are still here to help each other with our games, the "you guys" being addressed do not exist. There has been no TS3 development since the final gameplay changing patch was released in Jan 2014 (the later Origin tie-in patch did not affect the game files), so that's coming up on five years ago now.
The arguably better approach, for one serious about still making this game work, would be to find out why the saves are unsuccessful and try to fix whatever is causing the issue whether it be hardware, added content, or something wrong with the ongoing game save itself.