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Traijan's avatar
Traijan
13 years ago
Solved

29.6kb? Seriously EA, seriously? How about giving us some bandwidth to download what we pay you for?

Why is it that I get a paltry 29.6kb/sec download on Origin for the games that I've bought but on services like steam I get 2.4MB/sec download sppeds on tghe games that I've bought. It's now going o...
pc
technical issues
  • Gardia's avatar
    Gardia
    13 years ago

    I didn't find any major issue there, since you were able to download from steam at 2.2MB/sec, probably EA's server has a lot of people on logged into it because of the sales. We can't do anything here to help you. You should probably contact EA's customer support and report that to them. 

     https://help.ea.com/contact-us

    Scroll down the page to the bottom, on the right side choose your country, then scroll back up and fill in the steps, you'll be given ways to contact them for help: a message, live chat or phone number (depending on what country you're in).

     

Gardia's avatar
Gardia
Seasoned Ace
13 years ago

I normally download at 2mb/sec from Origin, there could be a lot of reasons why you're only downloading at 29.6kb/sec, EA's server can be full due to Origin's sale, a lot of people are buying and downloading games at the moment, could have to do with your ISP or with your computer. Try running a netstat command on your computer to check if there are too many connections causing your internet speed to be more slow.

  • Traijan's avatar
    Traijan
    13 years ago

    Here is what I get, I don't have a clue what it means as I've never used netstat before, all I know is that just toda even while downloading from Origin at 29.6kb/sec I instigated a download on steam which kept a constant pace of 1.9 to 2.2MB/sec

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\tr>netstat

    Active Connections

    Proto Local Address Foreign Address State
    TCP 192.168.1.14:49201 bn1wns1011312:https ESTABLISHED
    TCP 192.168.1.14:49233 ec2-184-72-254-131:5222 ESTABLISHED
    TCP 192.168.1.14:59262 lax02s01-in-f22:https ESTABLISHED
    TCP 192.168.1.14:59271 da-in-f125:5222 ESTABLISHED
    TCP 192.168.1.14:62834 184:https ESTABLISHED
    TCP 192.168.1.14:62909 204.183.124.216:http ESTABLISHED
    TCP 192.168.1.14:62918 204.183.124.216:http ESTABLISHED
    TCP 192.168.1.14:63023 208.51.137.185:http ESTABLISHED
    TCP 192.168.1.14:63125 a23-0-165-25:http CLOSE_WAIT
    TCP 192.168.1.14:63151 63-150-12-57:http ESTABLISHED
    TCP 192.168.1.14:63177 lax02s01-in-f7:http ESTABLISHED
    TCP 192.168.1.14:63211 lax02s01-in-f6:https ESTABLISHED
    TCP 192.168.1.14:63213 ec2-107-21-207-176:https TIME_WAIT
    TCP 192.168.1.14:63214 ec2-107-21-207-176:https TIME_WAIT
    TCP 192.168.1.14:63220 sea09s02-in-f6:http ESTABLISHED
    TCP 192.168.1.14:63221 sea09s02-in-f6:http TIME_WAIT
    TCP 192.168.1.14:63223 *:https ESTABLISHED
    TCP 192.168.1.14:63227 images:http TIME_WAIT
    TCP 192.168.1.14:63228 *:https TIME_WAIT
    TCP 192.168.1.14:63236 vip-85:http TIME_WAIT
    TCP 192.168.1.14:63242 72.32.80.179:https ESTABLISHED
    TCP 192.168.1.14:63248 72.21.91.19:http TIME_WAIT
    TCP 192.168.1.14:63249 ec2-107-20-225-176:http ESTABLISHED
    TCP 192.168.1.14:63251 98.129.150.220:http CLOSE_WAIT
    TCP [fe80::edaa:fb6:bd39:6e52%12]:445 AMD:49210 ESTABLISHED
    TCP [fe80::edaa:fb6:bd39:6e52%12]:49210 AMD:microsoft-ds ESTABLISHED



    • Gardia's avatar
      Gardia
      Seasoned Ace
      13 years ago

      I didn't find any major issue there, since you were able to download from steam at 2.2MB/sec, probably EA's server has a lot of people on logged into it because of the sales. We can't do anything here to help you. You should probably contact EA's customer support and report that to them. 

       https://help.ea.com/contact-us

      Scroll down the page to the bottom, on the right side choose your country, then scroll back up and fill in the steps, you'll be given ways to contact them for help: a message, live chat or phone number (depending on what country you're in).

       

      • Traijan's avatar
        Traijan
        13 years ago

        Thanks, just tried that, my options were live chat with a 55 to 65 minute wait or to come here to the answers.ea.com question area.

        I don't feel the need to wait "on hold" so to speak just to let them know they have a problem so I'll mark your answer as the solution and just steer clear of EA purchases in the future.

        Thanks for the effort, it is appreciated.

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