Forum Discussion

Seasoned Newcomer

11 months ago

Solved

AMD Driver Timeout Issue

Hi there, I'm getting repeated graphics driver timeouts and game crashes when playing the Sims 3 on Steam. I've heavily researched online, and here are my specs and attempted solutions if you have ...

bug

technical issues

puzzlezaddict
11 months ago
Shnoug As a test, please try playing with only one monitor connected. Restart your computer after disconnecting the others (or remove them with the computer shut down).

If that doesn't help, try capping fps at 60 and playing at 1920x1080 or something close.

I'm not saying you have to do either of these going forward, only that it would be helpful to know whether either one helped.

If neither makes a difference, please do a clean uninstall and reinstall of the graphics driver. This is more thorough than a regular update or uninstall/reinstall. Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If that doesn't help either, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

puzzlezaddict

Hero+

11 months ago

Shnoug As a test, please try playing with only one monitor connected. Restart your computer after disconnecting the others (or remove them with the computer shut down).

If that doesn't help, try capping fps at 60 and playing at 1920x1080 or something close.

I'm not saying you have to do either of these going forward, only that it would be helpful to know whether either one helped.

If neither makes a difference, please do a clean uninstall and reinstall of the graphics driver. This is more thorough than a regular update or uninstall/reinstall. Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If that doesn't help either, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Shnoug

Seasoned Newcomer

11 months ago

I will do all the following within 8 hours. Thanks.

I meant to update that the dump files in the Sims 3 folder mention "The thread tried to read from or write to a virtual address for which it does not have the appropriate access". They all reflect this error.

I appreciate your assistance.