Analysis - freezing/crashing when trying to check into a resort

In my case, no one was at the desk when my sim arrived at the resort, and had to wait a couple minutes for someone to come to the desk. As soon the check-in person arrived and started to help my sim, that's when the freeze occurs.

The Sim checking in was football career but wife was self employed painter (artist) and checking in with him. Don't own a resort yet but Wife painter is level 7 scuba diving. Hope this info helps sort it out.