@kretorrbwly That means sfc worked, at least, which is helpful. And yes, the only way to truly test this is to let the screen turn off while you're playing. Just make sure to save beforehand, so you don't lose any progress.
@kretorrbwly Is the screen supposed to turn off, as in, do you leave the game long enough for the screen to go into power saving; or does it turn black even though it shouldn't? These are potentially two separate issues. Please check the Windows power setting to see how long it's supposed to take for your screen to turn off and let me know whether you've been leaving your game alone for that long.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
@kretorrbwly If you want me to take a look at a dxdiag, please post one. It's still possible that there's a system issue interfering. But it's also possible that your computer's power saving state is just incompatible with Sims 3.
@puzzlezaddict Im not really sure how to use dxdiag, I hope this file is what you are looking for
@kretorrbwly Your dxdiag doesn't list any Sims 3 errors, so I don't see anything to fix on that front. One important thing to note is that your laptop's hardware is meant to run in low-power mode when possible, and that power setting might not be enough to run the game properly, which could cause a freeze. I can't be sure this is happening, but if so, and increasing the time it takes for the laptop to go into low-power mode helps, that's about as good a workaround as you'd see without messing with advanced power settings that might not even be accessible.
Your dxdiag does list some Windows update failures, and it's a good idea to clean those up. Here's how:
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards.
