Black screen not responding
I know this is a common issue with sims, and I have tried endless amount of solutions such as clearing my caches, deleting .packages, deleting my CC. I am literally at my wits end, I have everything ...
Forum Discussion
Your welcome and If you have flash player fine but Im not sure about your anti virus, you can try shutting it down and see if the game will start, If not could you please post your DxDiag.
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0102&SUBSYS_2AC3103C&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: HP TouchSmart
Monitor Id: HWP4211
Native Mode: 1920 x 1080(p) (59.993Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.3517 (English)
Driver Version: 9.17.10.3517
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/20/2014 08:40:48, 12617728 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-4242-11CF-317E-C90AB7C2C435}
Vendor ID: 0x8086
Device ID: 0x0102
SubSys ID: 0x2AC3103C
Revision ID: 0x0009
Driver Strong Name: oem12.inf:Intel.Mfg.NTamd64:iSNBD0:9.17.10.3517😛ci\ven_8086&dev_0102
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Speakers / Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AC3&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6370.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 1/11/2013 12:24:29, 535040 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Communications Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AC3&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6370.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 1/11/2013 12:24:29, 535040 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Integrated Microphone Array (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 6.10.6370.0000 (English)
Driver Attributes: Final Retail
Date and Size: 1/11/2013 12:24:29, 535040 bytes
Cap Flags: 0x0
Format Flags: 0x0
Description: Stereo Mix (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6370.0000 (English)
Driver Attributes: Final Retail
Date and Size: 1/11/2013 12:24:29, 535040 bytes
Cap Flags: 0x0
Format Flags: 0x0
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a
Device Name: Wireless Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F2, 0x1061
FF Driver: n/a
Device Name: Wireless Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F2, 0x1061
FF Driver: n/a
Device Name: Wireless Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F2, 0x1061
FF Driver: n/a
Device Name: Wireless Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F2, 0x1061
FF Driver: n/a
Device Name: NextWindow Voltron Touch Screen
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1926, 0x0DBE
FF Driver: n/a
Device Name: NextWindow Voltron Touch Screen
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1926, 0x0DBE
FF Driver: n/a
Device Name: NextWindow Voltron Touch Screen
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1926, 0x0DBE
FF Driver: n/a
Device Name: NextWindow Voltron Touch Screen
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1926, 0x0DBE
FF Driver: n/a
Device Name: NextWindow Voltron Touch Screen
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1926, 0x0DBE
FF Driver: n/a
Poll w/ Interrupt: No
-----------
I can tell you exactly what it is your Intel Card. The game wont play on it we have had several people this week same problem. The Intel card was not made for gaming. It may have worked for a while but is now giving out. Also You have a touch sceen that is also no good for gaming. This game can be really quirky on what it likes and does not like. I have an old touchscreen i3 and the game does not like my old computer. Mine was an all in one. Is yours a laptop or all in one or is it a pc. The only way you can change your graphics is if you computer is a PC
Oh great ☹️ Mine is also a all in one PC , but it use to work so well ☹️ what should I do? because realistically it should work as I paid good money for all my sims and for it not to work all of a sudden is awful ☹️
Updates and other things can cause the game to not work where your game might have worked before. It's possible your card has given out from all the gaming you did on it when it was tecnically not supposed to be used for gaming. We had someone in here the other day with Alienwear. Dell put intel cards in Alienwear and and the game won't run. EA does list their system requirements Your video card is not on the list of accepted as part of the system requirements Some non accepted cards will play the game and some won't
Did you add any Ep's recently that caused the game to no longer work or the game just stopped wroking one day? If you recently added EP's to the game but the game was workijng prior I can only suggest taking out those EP's to get your game back to where it will play.
No I have not added any for a while now, I took my last one of I installed and it still shows the same issue, I literally don't understand what to do.
If it is an all in one you can't change anything in the computer. To me it sounds like the video card is straining and giving out with the game. Once that happens to where the video card does not work at all , the computer can't be repared. You would need a new computer. Its the same thing with a laptop. All in one laptop or all in one desk top are a lot more fragile than a desktop PC. With a desktop pc you can change many things but you can't with all in one computers. For now as long as your computer is working and you can stream videos ect your computer for now is still ok but your card may not be able to handle gaming anymore siince your card was not designed to game it was designed for streaming. PS I don't work for EA I am just a player like you trying to help.
I appreciate your help, but I just don't understand why one day it suddenly gave up. Are you basically saying I will have to play sims on another PC?
Your welcome and Yes on a different computer if you have one. The game does have system requirements. Your PC meets the requirements accept for the video card and having a touch screen could cause issues too You need Ram, CPU 2.4 Hz or better plus a good video card. The card should be medium to higher level AMD or Nvidia. No Intel cards especially for the newer EP's.
PS your computer is like a car. It can work one day and give out the next
Thank you 🙂 I'll try load it on my old computer which it use to work smoothly on as I updated the graphics card then too, thank you for the help, I appreciate it just wish EA would have told me this, as they never mentioned any of it!
Your welcome and you have to realize that EA made this game on Vista, they had to try and make it work for XP(now Gone) , windows 7, windows 8 and windows 8.1. It all depends on how your computer is designed as to whether the game will work on your computer or not. EA has no way of known if your vidoo card will just give out but they do list system requirements on their web with accepted video cards and it is on the boxes if you bought the cd's . I have a new computer and a new video card that is not on the accepted list either but it does play the game.
Is it okay if I send you another DxDialog of my laptop, I have pasted below:
------------------
System Information
------------------
Time of this report: 6/3/2014, 00:02:32
Machine name: DANIELLE
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.140309-1509)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 2181
BIOS: 6CCN96WW(V8.08)
Processor: AMD E-300 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.3GHz
Memory: 6144MB RAM
Available OS Memory: 5702MB RAM
Page File: 1247MB used, 5351MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode
DxDiag Previously: Crashed in Diagnostics (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)---------------
It is only a small portion of your DxDiag but the CPU is low for the game. You have 1.3GHz and minimum is 2.4Ghz. I googled your CPU AMD E-300 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.3GHz and the sims 3 . people were posting the game was crasing on them.
