Forum Discussion

Not applicable

4 years ago

Bought Sims 3 but the game won't launch (0xc00007b) !

Hey everyone I have just bought Sims 3 to play, but the game won't start. I reinstalled the game a couple of times including Origin and still it didn't work. I get the 0xc00007b error-code at launch...

technical issues

puzzlezaddict

Hero+

4 years ago

@Avareee Since you've messed with the game's program files, please do a clean uninstall and reinstall of both Sims 3 and Origin. It's not necessary to mess with TS3.exe or any other game files, but the changes you've made could prevent the game from working now even after you've addressed the original issue.

Start by uninstalling Sims 3:

Download Revo Uninstaller (the free version is fine) from here.
Launch Revo, select Sims 3 from the list, and click Uninstall.
Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
Close Revo, and restart your computer.

Next, uninstall Origin:

First, clear Origin's cache.
Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
Launch Revo again and uninstall Origin, and when it's uninstalled, select "Moderate" again and Scan.
If Revo finds any remaining registry entries, select all, delete, and click Next.
Revo will display "Remaining Data and Folders. Select all of them except for the "Origin Games" folder, if it appears. (This is where other Origin games are installed by default.) Delete the rest.
Close Revo, and restart your computer.

Next, download the full Origin installer and run it. Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." When it's reinstalled, download Sims 3; you can just download the base game, to save time, if you want.

If you get the same error, please try reinstalling DirectX 9. You don't need to uninstall anything; just download the installer from Microsoft and run it.

https://www.microsoft.com/en-US/download/details.aspx?id=8109

By the way, Sims 3 specifically uses VC++ 2005 x86 and .NET Framework 3.5, so if you didn't address those specifically, please do so now. It sounds like you don't need instructions, but for .NET at least, please uninstall it through the "turn Windows features on or off" list, restart your computer, reinstall .NET, and restart again.

If none of that helps, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Avareee
Not applicable
4 years ago
I followed everything you told me to do, to a t. It still gives me the same error.
I've uploaded my DxDiag.txt, it is in the attachment.
DxDiag.txt98 KB
- puzzlezaddict
  Hero+
  4 years ago
  @Avareee Do you have any Adobe software running on your computer? If so, try killing it through the Task Manager before trying to play. Your dxdiag lists crashes from a service supposedly associated with Adobe, and while there's no way to tell from the dxdiag whether this is happening while you try to play, it's easy enough to test.
  
  If that doesn't help, please run a couple of basic checks on your Windows system files:
  
  Hit Windows key-X
  
  Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
  
  Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  
  The system will start validating soon. If it throws an error, please list it here
  
  After it reaches 100%, hit Windows key-X again
  
  Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
  
  Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  
  Post the message you receive here
  
  Restart your computer, then try playing again. If that doesn't help either, try playing in a clean boot:
  
  https://www.windowscentral.com/how-clean-boot-windows-10
  
  When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running—some services don't get disabled even in a clean boot. Disable your antivirus as well, at least long enough to test.
  - Avareee
    Not applicable
    4 years ago
    So, first...
    I couldn't find any program called Adobe on my computer and/or in the Task-Manager, though I found "Adobe Flash Player"(not in task-manager but installed programs), deleted it and restarted my PC, tried starting The Sims 3. -- problem persisted.
    Then I did the Command Prompt things you told me to do, these were the results: (attachments)
    The problem persisted.
    I tried the clean boot, via msconfig (your link), I've just had to disable, my Antivirus(no other programs other than the Nvidia driver-panel which I have disabled aswell) and in the task-manager all were already disabled, as I have done something similar to this before.
    So I (clean) booted the PC, but my Antivirus(Kaspersky) was still being launched even tho I had disabled that in msconfig, I checked the task-manager as you told me, I tried to end the task it didn't work, so I have ended Kaspersky, just in the taskbar below(where all the background programs usually are). But didn't find any other programs(in the task-manager) which I would find conflicting with the launch of Sims3.
    So I've gone ahead and started Origin(as admin), and tried to launch Sims3, but the problem persisted. Still.