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Avareee's avatar
Avareee
Not applicable
4 years ago

Bought Sims 3 but the game won't launch (0xc00007b) !

Hey everyone I have just bought Sims 3 to play, but the game won't start. I reinstalled the game a couple of times including Origin and still it didn't work. I get the 0xc00007b error-code at launch...
pc
technical issues
Avareee's avatar
Avareee
Not applicable
4 years ago

I followed everything you told me to do, to a t. It still gives me the same error.

I've uploaded my DxDiag.txt, it is in the attachment.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@Avareee  Do you have any Adobe software running on your computer?  If so, try killing it through the Task Manager before trying to play.  Your dxdiag lists crashes from a service supposedly associated with Adobe, and while there's no way to tell from the dxdiag whether this is happening while you try to play, it's easy enough to test.

If that doesn't help, please run a couple of basic checks on your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  • Post the message you receive here

Restart your computer, then try playing again.  If that doesn't help either, try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running—some services don't get disabled even in a clean boot.  Disable your antivirus as well, at least long enough to test.

  • Avareee's avatar
    Avareee
    Not applicable
    4 years ago

    So, first...

    I couldn't find any program called Adobe on my computer and/or in the Task-Manager, though I found "Adobe Flash Player"(not in task-manager but installed programs), deleted it and restarted my PC, tried starting The Sims 3. -- problem persisted.

    Then I did the Command Prompt things you told me to do, these were the results: (attachments)

    The problem persisted.

    I tried the clean boot, via msconfig (your link), I've just had to disable, my Antivirus(no other programs other than the Nvidia driver-panel which I have disabled aswell) and in the task-manager all were already disabled, as I have done something similar to this before. 

    So I (clean) booted the PC, but my Antivirus(Kaspersky) was still being launched even tho I had disabled that in msconfig, I checked the task-manager as you told me, I tried to end the task it didn't work, so I have ended Kaspersky, just in the taskbar below(where all the background programs usually are). But didn't find any other programs(in the task-manager) which I would find conflicting with the launch of Sims3.

    So I've gone ahead and started Origin(as admin), and tried to launch Sims3, but the problem persisted. Still.

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