Forum Discussion
@Avareee Do you have any Adobe software running on your computer? If so, try killing it through the Task Manager before trying to play. Your dxdiag lists crashes from a service supposedly associated with Adobe, and while there's no way to tell from the dxdiag whether this is happening while you try to play, it's easy enough to test.
If that doesn't help, please run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, then try playing again. If that doesn't help either, try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running—some services don't get disabled even in a clean boot. Disable your antivirus as well, at least long enough to test.
So, first...
I couldn't find any program called Adobe on my computer and/or in the Task-Manager, though I found "Adobe Flash Player"(not in task-manager but installed programs), deleted it and restarted my PC, tried starting The Sims 3. -- problem persisted.
Then I did the Command Prompt things you told me to do, these were the results: (attachments)
The problem persisted.
I tried the clean boot, via msconfig (your link), I've just had to disable, my Antivirus(no other programs other than the Nvidia driver-panel which I have disabled aswell) and in the task-manager all were already disabled, as I have done something similar to this before.
So I (clean) booted the PC, but my Antivirus(Kaspersky) was still being launched even tho I had disabled that in msconfig, I checked the task-manager as you told me, I tried to end the task it didn't work, so I have ended Kaspersky, just in the taskbar below(where all the background programs usually are). But didn't find any other programs(in the task-manager) which I would find conflicting with the launch of Sims3.
So I've gone ahead and started Origin(as admin), and tried to launch Sims3, but the problem persisted. Still.
- puzzlezaddict4 years agoHero+
@Avareee Please uninstall your VC++ runtimes again, then download the "All in One Runtimes" and DX9 from here:
https://www.sereby.org/site/All%20in%20One%20Runtimes&lang=en
(Click the Download header to see the actual download page; you don't need to donate anything to download.) Restart afterwards.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
- Avareee4 years agoNot applicable
For a moment I thought it is going to work... but no :/
Still the same error code.
DxDiag.txt is in the attachment.
EDIT: Would you consider this program to be safe?
https://www.majorgeeks.com/files/details/tweaking_com_windows_repair.html
(source)
If so, I'm planning on trying to fix the issue by doing this 'routine':
use CC Cleaner
Restart PC
Run Windows Repair Free/Pro
Restart PC
Delete all Runtimes C++ and 'deactivate' .NET Framework.
Restart PC
use CC Cleaner
Restart PC
Run the Runtimes C++ AIO, reactivate/install .NET Framework and DirectX 2010
Restart PCAnd try to run The Sims 3.
- puzzlezaddict4 years agoHero+
@Avareee Sorry for the late reply; I wanted to get a second opinion before posting more suggestions. And no, I wouldn't use a tool like the one you linked. I don't know for a fact that it's unsafe, but it may well be, and there are much more reliable ways to repair your system.
To start with, download Malwarebytes (the free version is fine):
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C drive (and any other if you happen to have an external plugged in), and let it do its job. This will probably take at least an hour, so you may want to set it to run while you're doing something else. Let me know what it finds.
If you want to make sure Windows itself is intact, a repair install is the best approach. It only requires as much time as it takes to download a Windows 10 ISO and to reinstall Windows. To be clear, I'm not saying you need to do this now, just that it's not too complicated if you want to. Here's a good tutorial:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
You'll be able to keep your existing user data and programs, but it's still a good idea to back up anything critical first. If you do not see the option to keep personal files as shown in step 13, back out and try again.
If you don't want to run a repair install, at least check for Windows updates: hit Windows key-i, select Update & Security, and click the box to check for updates. If anything installs, restart when it's done.
Either way, please uninstall Sims 3 and Origin as described before (using Revo). However, when clearing Origin's cache, open the LocalContent folder and delete the Sims 3 folder inside, despite the article's instructions saying to leave that folder alone. After uninstalling, feel free to do a pass with CCleaner, but you should only need to do the one; it can be counterproductive to keep letting it search for more files to delete.
With Sims 3 and Origin uninstalled, deactivate .NET Framework 3.5: hit Windows key-R, enter appwiz.cpl, click "Turn Windows features on or off," uncheck the box next to .NET 3.5, and restart once it's uninstalled. Then repeat the process to reinstall .NET 3.5. Even if you've done this before, please do it again after all of the above.
Reinstall Origin using the full installer linked before, and run it as an admin from now on. Install Sims 3 on your internal drive and run it as an admin as well, which you can do from its shortcut or from TS3.exe within the game's program files.