Buying Sim Points for the store is Not Working

if your looping like that try clear the internet cache and switch browsers if on chrome safari or opera try switch to IE or firefox

once you can log in check the simpoint balance and or check your bank balance online IF you where overcharged and or the 3 payments went through contact CS for a refund

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

Thank you for your advice. Two questions. How do I clear the internet cache? And how does one switch browsers? 

Is there another way to contact the Sims store? I was waiting for a tech in the Chat window for 15 minutes but couldn't wait any longer. Is there a telephone number to call? I have always used IE 11 as my browser for Windows 7. I am not changing browsers. I just will not purchase anymore Sim points using my credit card.

i think in the steps i gave you to contact CS if you live in the US is a call me option 

wait i'll check the steps my self and let you know

edit yes there is i choose billing/purchase and cant buy simpoints as the issue

Thank you for your help. I found the telephone icon for someone from EA to call me back. The matter is resolved. The store is being worked on (must be dusting off the shelves for the Sims 4 ). Just kidding. Gabe from EA called me right away and eased my worries about whether my account had been charged three times, which it wasn't . I've never seen this happen before where after you enter your payment information and click on Order and Pay, instead of receiving a confirmation receipt the form just loops back to the screen where you have to enter your payment information again. A word of advice for everyone. Don't do what I did. If your order did not go through the first time, contact EA. Do not re-enter your payment information because the screen could loop again. 

i am so happy to hear and glad  you have this sorted 🙂 thank you for letting us know :D have a wonderful evening