cancel order

You posted in the wrong website, on the wrong forum, and in the wrong language.  The OP first appeared in one of the German language forums at Answers HQ.  It has been transferred into the English language AHQ forum for the Sims3. 

Answers HQ is not a business site.  Nothing is sold here, nothing is refunded here.  The forum you posted in requires the German language to discuss the Sims game, gamer to gamer. 

Take your problem here:

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281