Forum Discussion

Seasoned Newcomer

8 months ago

Solved

Cannot play the sims on Mac

Hi! So, I bought the sims 3 when I used to play in a HP pc, now I have a MacBook and i cannot play it because of some 32/64 version? Do I have to buy it again? i would like to invest more on the si...

mac

puzzlezaddict
8 months ago
guilherme_rito13 You should be able to play on your Mac without spending any more money. The 64-bit version was supposed to be added to everyone's account automatically, but in practice, that didn't always happen. The only way to fix it is to contact EA customer support. I would strongly recommend live chat rather than email. If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

You can also link this master thread about the issue, with a post from an EA community manager saying that support needs to add the 64-bit entitlements manually.

https://answers.ea.com/t5/Technical-Issues-Mac/Redeemed-Sims-3-codes-but-wont-download-as-says-only-available/td-p/13789348

puzzlezaddict

Hero+

8 months ago

guilherme_rito13 You should be able to play on your Mac without spending any more money. The 64-bit version was supposed to be added to everyone's account automatically, but in practice, that didn't always happen. The only way to fix it is to contact EA customer support. I would strongly recommend live chat rather than email. If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

You can also link this master thread about the issue, with a post from an EA community manager saying that support needs to add the 64-bit entitlements manually.

https://answers.ea.com/t5/Technical-Issues-Mac/Redeemed-Sims-3-codes-but-wont-download-as-says-only-available/td-p/13789348