Forum Discussion

11 years ago

Solved

Can't Buy Sim Points

All day today I've been trying off and on to buy SimPoints from the store and it's not processing. I click "purchase" and it just reloads the payment page. Sometimes it won't even let me select a bundle and it just reloads that page. Other times I just get an error page saying the site is down and "one of our best people is working on it."

I checked on the community forums and people over there have been complaining about this issue for days now. Yet there are no official announcements acknowledging it, no updates on when they think it's going to be fixed, nothing. This is incredibly frustrating that there doesn't seem to be any progress in fixing it.

Normally EA is all about trying to get more of my money - I'm literally trying over and over to give it to you, EA! Just let me buy a SimPoints package!

technical issues

katandcos
11 years ago
I talked to a CS advisor and he had me go into the Origin client and delete my stored CC information, then re-enter it. After that purchasing the points worked just fine. So if anyone else is having this issue, give that a try.

8 Replies

rumbutter
Hero (Retired)
11 years ago
sometimes what works is to clear the internet cache and switch browsers if for example using chrome or safari switch to IE or Firefox
katandcos
11 years ago
Tried that. ☹️ I tried Chrome and IE on my computer, and then Safari on my phone. Still no luck. Trying to buy through Origin doesn't work either.
rumbutter
Hero (Retired)
11 years ago
is the flag on the sims3 site set to your country ?

other than that try contact CS to see if they can see what is going on

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
katandcos
11 years ago
I talked to a CS advisor and he had me go into the Origin client and delete my stored CC information, then re-enter it. After that purchasing the points worked just fine. So if anyone else is having this issue, give that a try.
Spiderfang2001
11 years ago
I'm still having problems with this. So how do you delete the stored cc information on Origin?
crinrict
Hero+
11 years ago
Guess what you do is this:

Go here: https://account.origin.com/cp-ui/paymentandshipping/index and clear the payment method you have entered. Then re-add it.
Anonymous
11 years ago
Approved
it still didnt work for me!!
Anonymous
11 years ago
Approved
im having the same problem but the good news is even though i followed the link and it said i had no payment information stored i did find out that all the time i tried faild so i dont have to worry about being charged for them