Can't buy Simpoints.

@Baroness01 Is your computer a pc or mac? Did your register the base game in thesims3.com? Does the base game show as owned in thesims3.com my page? The site seems to be partially down at the moment. EA is aware of the issue and they are working on it.

It's PC and yes it's registered and shows up in my Origin account and at thesims3.com.

@Baroness01 Last night the site seemed to be partially down for some reason. There have been known issues with the store and EA has been hopefully working on them. Is your installation a normal - did you relocate any files? Did you try to buy oints through Origin?

No I haven't moved any files. I've tried to buy sim points through thesims3.com and through Origin. Every time the transaction doesn't go through and says I need the the sims 3 starter pack. ☹️  

I could buy points via mobile phone on thesims3.com site but I'm not doing that. Not the same offer and I don't want any extra bills to the phone.

@Baroness01 My contact wants you to contact EA customer service as they feel something is not right in your account and if so they can correct the issue. They tried it on an account w/o the sims 3 and got the same message but the purchase did complete. That is a far as it can go from this end now it's time to get support to check your account which we can't do here.

@Baroness01 Thank you for posting your solution. It's good to know for the next person.

Is there another name for the Ad blocker? 

How do I change those settings?

Thank you

I tried disabling ad blocker and it still didn't work ☹️ anyone have any other suggestions?

I'm in the same boat. I don't even think I have an adblocker on my computer, but for months now I haven't been able to buy SimPoints. It just redirects me to Origin's site, but then nothing loads up.  This is beyond frustrating. I wish EA would still pay attention to those who still play Sims 3