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@smdHannah When you're changing the graphics settings, are you doing so at the Main Menu, then quitting to desktop before loading a save? If not, please try this now. Changing a setting while you have a save loaded, or loading a save without quitting first, can cause graphics glitches all on its own. Delete options.ini again before you try this.
If this doesn't or didn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
- 4 years ago
Unfortunately it doesn't make a difference whether I change the settings at the main menu or when I have loaded into a saved game, it still freezes either way when i try to change any graphical settings, although when it does freeze I can still hear the game running in the background I am just unable to control anything and have to force exit the game via the task manager.
I have attached a copy of the dxdiag
- puzzlezaddict4 years agoHero+
@smdHannah A number of errors in your dxdiag may be related to the graphics driver, so please start by installing the newest driver released by Nvidia (today, as it happens):
https://www.nvidia.com/Download/driverResults.aspx/190348/en-us
Run the installer as an admin: right-click on the download and select "Run as administrator." Select the custom install option and check the box to perform a clean install. Restart your computer when you're done.
If you happen to have GeForce Experience installed, and it offers to install the driver for you, say no; if you have that setting enabled, disable it. It's important that you do this manually. Also, if you use GFE, please disable the option to allow GFE to optimize your in-game settings.
Once you've done all this, delete options.ini (again) before loading the game. Once again, make sure to only change settings at the Main Menu and then quit to desktop before loading a save.
- 4 years ago@puzzlezaddict Unfortunately this hasn't helped and I am still having the same issue
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