CANT DO EMAIL CONFERMATION NOR LAUCH PURCHASED GAME

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@mindtoy wrote:

i get a black screen with full audio. What can i do to fix that since i cant see anything...the audio is perfect. I want to download the game thru Origon, but if i cant fix it , then it wouldnt be worth the download.

Jay Cox

[edit: email address removed]

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• What's your operating system ?
• Did the game ever works ?
• Do you just have the base game or also expansions ?
• Could you post your Computer's DxDiag?
  
  To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/