can't figure out the problem on my sims3
I bought the sims 3 seasons expansion pack as soon as it came out I haven't played for a while and I went to go play origin came up, tired to log in had to change my password and now I have to reinst...
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So play didn't work although you still had it on your computer ? Is the game still showing up in myGames ? When does it ask for the serial code ? There's no need to re-register the game but you should be able to reinstall.
It's probably best to contact cusomer support so they can take a look at your account.
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
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Please accept a solution if your issue is solved. XP is also appreciated
Correct I had bought the game in November I haven't played in about 4-5 months and even on my origin account the games are gone... now I did have to change my password. I assumed that I had just forgotten it so I set up a new password and once I realized the games were gone I tried to reinstall it and it's saying that my product code had already been used. The sims 3 seasons is one of my favorites and I'm desperate to find a solution Ill try contacting EA directly I hope they don't take forever to respond...... Thanks for the help
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