Can't Install my Digital Download Stuff Pack
I have tried everything I can think of to install the movie stuff pack and nothing has worked. I receive an error message. EA advisors have not been able to help with this issue; I have not had this...
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I have changed within the "origin" icon on the desktop the various packs and then restarted origin each time but nothing has changed. I have also changed my default browser hoping that would make a difference. So far nothing. Also, uninstalling and reinstalling origin as well as the base game and still the same error message.
click start and open the control panel. double click system. It should say
Windows 7
copyright blah blah
Service Pack 1
If it doesn't say Service Pack 1 you need to go to microsoft.com and download and install Windows 7 service pack 1 for your computer.
The default browser doesn't change anything in the game. The game is hard coded to use IE. I'm thinking it's time for you to post your computer's dxdiag.
I went and got this information when this was continuously a problem. thank you.
System Information report written at: 09/26/13 10:39:34
System Name:
[Display]
Item Value
Name AMD Radeon HD 6300M Series
PNP Device ID PCI\VEN_1002&DEV_68E4&SUBSYS_397A17AA&REV_00\4&BA4A03F&0&0008
Adapter Type ATI display adapter (0x68E4), ATI Technologies Inc. compatible
Adapter Description AMD Radeon HD 6300M Series
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 8.840.7.3000
INF File oem35.inf (ati2mtag_ManhattanP_PXAI section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1366 x 768 x 59 hertz
Bits/Pixel 32
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xE15E0000-0xE15FFFFF
I/O Port 0x00003F00-0x00003FFF
IRQ Channel IRQ 4294967294
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6203, 297.00 KB (304,128 bytes), 2011-12-04 오전 7:46)
Name Intel(R) HD Graphics Family
PNP Device ID PCI\VEN_8086&DEV_0116&SUBSYS_397A17AA&REV_09\3&11583659&1&10
Adapter Type Intel(R) HD Graphics Family, ATI Technologies Inc. compatible
Adapter Description Intel(R) HD Graphics Family
Adapter RAM (264,314,880) bytes
Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver Version 8.840.7.3000
INF File oem35.inf (iSNBM1ML_PROXY section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE0000000-0xE03FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x00004000-0x0000403F
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6203, 297.00 KB (304,128 bytes), 2011-12-04 오전 7:46)Okay...the service pack 1 for windows 7 is there.
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
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