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ZoeLauren96's avatar
ZoeLauren96
11 years ago
Solved

Can't log into the sims 3 launcher

I recently changed my password, and I can log in to origin and the sims 3 website fine but now when I've tried to log on to the sims 3 launcher and it won't let me, I've tried my old password as well ...
pc
technical issues
  • rumbutter's avatar
    rumbutter
    11 years ago

    in your documents electronicsarts-the sims 3-downloads folder is a file with your email address delete that then see if you can log in

    also is your game patched up todate as that could be the issue too hover your mouse over the base game icon in the launcher what does that say ?

Miomidon's avatar
Miomidon
6 years ago

@puzzlezaddict 

I have, all these things present the same problem which is this inescapable login screen. It isn’t a mismatched version of games as I only have one copy and have been able to download content in the past (like yesterday) so this login requirement is entirely new for whatever reason. It started happening when telling the store to download a few different items, managed to accomplish one item before popping up with the launcher request etc etc. The welcome splash screen on the launcher is also now blank. But I’m able to download the items I purchased elsewhere due to folks tired of this mess also and converted their files so they can be shared and function. Appreciate the assist but this is likely an issue EA has to deal with since there are a few of us who can’t seem to fix this through normal means.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    It's been a few days since I've posted. If members are still experiencing this issue and the advice shared in this thread isn't doing the trick for you, please pop open a new thread and let's take it from there. Locking this as it's been necro'd from 2013. Thanks

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