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iceberrydreams's avatar
iceberrydreams
Seasoned Newcomer
2 days ago
Solved

Can't play my game

Hey there. I redeemed a code for the Sims 3 game for my EA app account. It gave me Late Night and Supernatural for free. I enjoyed the game so much that I purchased the Pets DLC so my Sim could have ...
gameplay issue
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    9 hours ago

    iceberrydreams​  The EA App doesn't always get along with VPNs.  I would suggest temporarily disabling yours just to see whether that's the issue, because if it is, there may not be anything you can do other than trying a different VPN, or going without and adding other protections.  As long as you don't do anything else while testing, and your computer isn't already infected with malware, you should be safe.

puzzlezaddict's avatar
puzzlezaddict
Hero+
9 hours ago

iceberrydreams​  The EA App doesn't always get along with VPNs.  I would suggest temporarily disabling yours just to see whether that's the issue, because if it is, there may not be anything you can do other than trying a different VPN, or going without and adding other protections.  As long as you don't do anything else while testing, and your computer isn't already infected with malware, you should be safe.

iceberrydreams's avatar
iceberrydreams
Seasoned Newcomer
8 hours ago

As someone who isn't good at knowing computers and anything more than just updating it when Windows has an update, how would I find out if there's malware? Do I run, like, a full scan or something?

Edit: I have asked my nerdy brother for help and he ran a scan, there seems to be nothing wrong so I will only turn off the VPN to play Sims 3 and then turn it back on when I'm done with the game. 💚

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