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brivenes's avatar
brivenes
12 years ago
Solved

Cant play my game

My laucher comes up, but the welcome page is blank. Not able to log in. I press the arrow button to play, it gets to the place where you pick which world to play.....then it just hangs there (im gue...
pc
technical issues
  • brivenes's avatar
    brivenes
    12 years ago

    EA had me download something, dont know what, but it fixed my problem. yaaaaaaaaaay

    And Thank you all for your help. 😕mileyhappy:

brivenes's avatar
brivenes
12 years ago

I am not able to login, the welcome page on the launcher doesnt show up.

It looks like the launcher is trying to login.

I did clear my ie browser cache and deleted my email address in the file you mention.

It still hangs there trying to login. and im still not able to get the the sim3 site.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    12 years ago

    There was a notice of system maintenance on 2/25 evening.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago
    Contact a Customer Support game advisor so they can take a look at your account to find out what's going on. Maybe there's something wrong with your account

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor

    In Details here: How to contact a Game Advisor using the new EA Help page

    • brivenes's avatar
      brivenes
      12 years ago

      I will try that.

      Thank you

      • brivenes's avatar
        brivenes
        12 years ago

        EA had me download something, dont know what, but it fixed my problem. yaaaaaaaaaay

        And Thank you all for your help. 😕mileyhappy:

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