Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

Can't purchase anything on the Sims store

IM having trouble purchasing anything on the Sims store IM trying to get the roaring heights world etc I get to verify payment and click continue and it just refreshes the page so am I missing someth...
pc
technical issues
crinrict's avatar
crinrict
Hero+
12 years ago

Try clearing your browser cache or use a different browser.

  • Anonymous's avatar
    Anonymous
    12 years ago

    i tryed that still the same problem but thanks for the suggestion 

    • crinrict's avatar
      crinrict
      Hero+
      12 years ago

      Then get in touch with a customer support game advisor

      Game advisors can be found through live chat.

      1. https://help.ea.com/en/contact-us/ 
      2. Set your language to US at the bottom
      3. Click on Contact a game advisor 
      4. Describe your issue with a few words
      5. Click on Find a Solution
      6. Select Product: ex: The Sims 3 or Origin
      7. Select Issue Type: ex: Billing/Purchasing or Account Management
      8. Select Platform: PC
      9. Click Find solution
      10. Scroll down and click I still need help
      11. Click Chat Now to chat with a Game Advisor

      With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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