Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

Can't reload expansion packs from origin. Please someone help!!

Hi!,

I have had to reset my whole pc, so trying to reinstall my sims 4 and expansion packs.

Sims 4 I purchased in store, so I have the discs but the expansions i downloaded from origin  are in my purchase history, but not in my reload game tab!

Anyone have any idea how i can re install them??

appreciate any feedback 🙂

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Is this Sims 4 or Sims 3? @kstar101 

    With Sims 4 - the way to find your expansion packs is as follows: 

    • your Sims 4 game should appear in your My Games (even though it's a disc, you'll have had to have registered)
    • right click on the game and choose View Game Details
    • Scroll down and you'll see Expansion Packs 
    • Download them from there

    With the Sims 3, if they are not appearing in your My Games, please contact a game advisor: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://help.ea.com/en/article/contact-ea-help/

    Best of luck and happy gaming

3 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Is this Sims 4 or Sims 3? @kstar101 

    With Sims 4 - the way to find your expansion packs is as follows: 

    • your Sims 4 game should appear in your My Games (even though it's a disc, you'll have had to have registered)
    • right click on the game and choose View Game Details
    • Scroll down and you'll see Expansion Packs 
    • Download them from there

    With the Sims 3, if they are not appearing in your My Games, please contact a game advisor: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://help.ea.com/en/article/contact-ea-help/

    Best of luck and happy gaming

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    Oh WOW! Thankyou!
    Never thought to right click on it. Lol!
    But yes they are there and downloading again!
    Thanks so much for your help
    🙂
  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    I'm so happy to hear it's solved! Happy simming! 🙂