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Anonymous's avatar
Anonymous
11 years ago
Approved

Code already redeemed The Sims 3 - Island Paradise

I have no idea of what's happening. I keep trying to redeem the code I got for The Sims 3 - Island Paradise, but all I get is the message: "This code has already been used."
Well, I don't know what to do. I spent nearly US $37 buying the physical version of the game and now this!
Not the first time something like that happens to me when speaking of The Sims, actually.  :/

I buy every expansion pack hoping that it'll be in perfect condition.

Well, anyway... Waiting for an answer. :/

Shoffs.

pc
technical issues

2 Replies

  • apollov7's avatar
    apollov7
    Seasoned Ace
    11 years ago

    This is the Battlefield 3 section of Answer HQ.

    I believe you're looking for the Sims 3 section, which can be found here: http://answers.ea.com/t5/The-Sims-3/bd-p/the-sims-3

    I can tell you now that you may have to contact the place you purchased the game from if you bought it new and the code isn't working. If it's used, the code was most likely already used by its previous owner.

    Make sure to check the section you're posting to in the future! :manhappy:

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    - Apollo v7 | Did I help you out? Reward me with XP! If I solved your question please hit "Accept as Solution".

  • ragnarok013's avatar
    ragnarok013
    Hero+
    11 years ago
    For code redemption problems like this problem you will need to contact a Game Advisor at EA Customer support: https://help.ea.com/contact-us

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are flogged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

    I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only).

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