This is the Battlefield 3 section of Answer HQ.
I believe you're looking for the Sims 3 section, which can be found here: http://answers.ea.com/t5/The-Sims-3/bd-p/the-sims-3
I can tell you now that you may have to contact the place you purchased the game from if you bought it new and the code isn't working. If it's used, the code was most likely already used by its previous owner.
Make sure to check the section you're posting to in the future! :manhappy:
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