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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[CURRENT ISSUE 64-bit] Base game incompatible with expansion pack error

If you see this error: Please open Documents > Electronic Arts > The Sims 3 and delete Version.tag.  You'll need to open the folders manually; the file won't show up in a search. If thi...
mac
technical issues
Stylikpaylinora's avatar
Stylikpaylinora
5 years ago
@puzzlezaddict Thank you so much! I tried checking in the ICloud bit of my mac, because I hadn't before, and thats were it was!

My new problem is that even though I now don't get the error message about my game not being compatible, it now opens up, but then doesn't respond. It just changes the size of my screen and then the little thinking icon comes up. I've tried letting it run like that for a while, but have ended up having to force quit it every time because it wouldn't work. I tried updating and reparing my game on origin and even restartet my mac, however it still doesn't start up properly.
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Stylikpaylinoran  In the same way you deleted Version.tag, please find and remove the entire Sims 3 folder that the file was in.  You can just drag and drop it to your desktop, or dump it in Downloads if you already have some files on your desktop.  Then let me know whether the game works.

If it doesn't, please at least disable iCloud's automatic syncing of Documents, if it's not already disabled.  This guide is for a different issue, but the relevant settings are the same:

https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/

  • Stylikpaylinora's avatar
    Stylikpaylinora
    5 years ago
    @puzzlezaddict Again, Thank you so much! The game starts up now! I'll have to wait until tomorrow to try it out properly, so I hope it would be okay if I come back with some questions in case it doesn't work?

    You've been an amazing help! Thank youuu!

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