@MarianneSimard76 I've split your post into its own thread, since the other thread was about a different issue.
Was this screenshot taken in CAS or live mode? Please also go into Documents > Electronic Arts > The Sims 3, open the file labeled deviceconfig.log, copy the first 40 lines (stop where "Options" starts), and paste them into a post. (Use a spoiler tag.) Your user and computer name are about 25 lines down, and you can delete those if you want, but please leave everything else intact.
I also have shiny hair and blocky eyelashes.
