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daydreamqt's avatar
daydreamqt
5 years ago

[CURRENT ISSUE] sims 3 64 bit & metal keeps crashing?

I was able to get the game working, I got the CD key and everything. Graphics look great and all, but I can only play for about 15 minutes before it crashes. It's really annoying and I hope this gets...
mac
technical issues
Vibama's avatar
Vibama
5 years ago

Does anyone know if they’re working on a Patch to fix all these issues, specially the game crashing randomly for no reason at all, no lag, not overheating, no memory leak, it legit closes out unexpectedly which is so annoying when you haven’t saved your game in a bit, I’m constantly having to save my game every 5 mins in order to play and then bam crash 😅😅 

just want to be able to enjoy the game for hours and explore everything it has to offer 😭😭

please EA patch all the issues 🙏🏽🙏🏽

JennaChristine's avatar
JennaChristine
5 years ago

I uninstalled mine, re-downloaded it without the expansion packs and now it crashes before it even opens the game. I give up 😩

  • Serenoz99's avatar
    Serenoz99
    5 years ago

    I'm having the same issue with unexpected crashing within max 20 minutes of gameplay ever since I updated to Big Sur. The game is unplayable. I'd love to know if they're working on it right now.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @Serenoz99  EA hasn't announced anything with regards to patches or trying to fix issues with Big Sur.  If you'd like to troubleshoot though, please attach your deviceconfig.log to a post; it's in Documents > Electronic Arts > The Sims 3.  (You'll need to manually open the folders; the file won't show up in a search.)  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

      Please also let me know which packs you have installed, which world(s) you're playing in, and whether you use mods or custom content.  It's fine if you do; it just takes a little extra work to troubleshoot.

      • Serenoz99's avatar
        Serenoz99
        5 years ago

        @puzzlezaddict  Thanks for the reply!

        Here's my deviceconfig.log 

        === Application info ===
        Name: Sims3
        Version:
        Build: Release
        === Rating info ===
        GPU: 3 GPU Memory: 5 CPU: 4 RAM: 5 CPU Speed: 2700 Threading: 3
        Adjusted CPU: 4190 RAM: 8192 Adjusted RAM: 7680 Cores: 2
        Card Found in DB: 0
        === Machine info ===
        OS version: Mac OS X Version 10.16 (Build 20B50)
        OS prod type: 0
        OS major ver: 10
        OS minor ver: 16
        OS SP major ver: 0
        OS SP minor ver: 0
        OS is 64Bit: 1
        CPU: MacBookPro12,1
        Brand: Intel(R) Core(TM) i5-5257U CPU @ 2.70GHz
        Family: 8
        Model: 7
        Cores: 2
        HT: 1
        x64: 1
        Memory: 8192MB
        Free memory: 665MB
        === Graphics device info ===
        Number: 0
        Name (driver): Intel Iris Graphics 6100
        Name (database): Intel Iris Graphics 6100 [Found: 0, Matched: 1]
        Vendor: Intel
        Chipset: Vendor: 8086, Device: 162b, Board: 0000013f, Chipset: 0009
        Driver: macOS Metal driver, Version: 0.0.0.0
        Driver version: 0
        Monitor: 00000000
        Texture memory: 1536MB
        Vertex program: 3.0
        Pixel program: 3.0
        Hardware TnL: 0
        === Options ===
        AnimationSmoothing 1
        LightingQuality 2
        GeneralReflections 1
        TextureQuality 2
        VisualEffects 2
        TerrainQuality 1
        EdgeSmoothing 0
        ObjectHiding 1
        AspectRatio 0
        ForceSquarePixels 1
        SimQuality 2
        TreeQuality 2
        DrawDistance 2
        MaxActiveLots 2
        NumMaxActiveLotOptions 6
        AdvancedRendering 1
        AudioQuality 3
        Audi🤭utputMode 1
        VoiceLevel 255
        SoundFXLevel 255
        MusicLevel 255
        AmbientLevel 255
        FocusMute 1
        VoiceMute 0
        SoundFXMute 0
        MusicMute 0
        AmbientMute 0
        EdgeScrolling 1
        EdgeScrollingWarning 0
        SupressOpportunityDialogs 0
        SuppressOpportunityDialogsWarningProducts 427007
        SimWhileMinimized 0
        TwelveHourClock 1
        ShowPlacementGrid 0
        AutonomyLevel 2
        DisableAutonomyForSelectedSim 0
        PetAutonomyLevel 2
        AgingInterval 2
        EnableAging 1
        EnableTutorial 1
        EnableIntroTutorial 0
        EnableTombResets 1
        EnableInGameStore 1
        EnableTelemetry 0
        EnableMemories 1
        AgingStageLengthBaby 3
        AgingStageLengthToddler 7
        AgingStageLengthChild 7
        AgingStageLengthTeen 14
        AgingStageLengthYoungAdult 21
        AgingStageLengthAdult 21
        AgingStageLengthElder 17
        EnableInteractiveLoading 1
        AgingStageLengthPuppy 0
        AgingStageLengthDogAdult 0
        AgingStageLengthDogElder 0
        AgingStageLengthKitten 0
        AgingStageLengthCatAdult 0
        AgingStageLengthCatElder 0
        AgingStageLengthFoal 0
        AgingStageLengthHorseAdult 0
        AgingStageLengthHorseElder 0
        LunarCycleLength 3
        LunarPhaseLength 0
        EnableLunarCycle 1
        EnableLunarPhase 0
        EnableStoryProgression 1
        EnableVampires 1
        EnableWerewolves 1
        EnablePets 1
        EnableCelebrities 1
        EnableFairies 1
        EnableWitches 1
        EnableHorses 1
        EnableOptOutCeleb 0
        ReceiveConnectTNS 1
        ReceivedDevGift 0
        PostFilterFlags 0
        RequireLoginBeforeLoad 0
        SummerLength 7
        FallLength 7
        WinterLength 7
        SpringLength 7
        SummerEnabled 1
        FallEnabled 1
        WinterEnabled 1
        SpringEnabled 1
        IsCelcius 0
        FogEnabled 1
        RainEnabled 1
        SnowEnabled 1
        HailEnabled 1
        InvertHorizontalRotation 0
        InvertVerticalRotation 0
        VideoCaptureSize 1
        VideoCaptureQuality 2
        VideoCaptureSound 0
        VideoCaptureTime 60
        VideoCaptureHideUI 1
        === Default Options ===
        AnimationSmoothing 1
        LightingQuality 2
        GeneralReflections 1
        TextureQuality 2
        VisualEffects 2
        TerrainQuality 1
        EdgeSmoothing 0
        ObjectHiding 1
        AspectRatio 0
        ForceSquarePixels 1
        SimQuality 2
        TreeQuality 2
        DrawDistance 2
        MaxActiveLots 2
        NumMaxActiveLotOptions 6
        AdvancedRendering 1
        AudioQuality 3
        Audi🤭utputMode 1
        VoiceLevel 255
        SoundFXLevel 255
        MusicLevel 255
        AmbientLevel 255
        FocusMute 1
        VoiceMute 0
        SoundFXMute 0
        MusicMute 0
        AmbientMute 0
        EdgeScrolling 0
        EdgeScrollingWarning 1
        SupressOpportunityDialogs 0
        SuppressOpportunityDialogsWarningProducts 0
        SimWhileMinimized 0
        TwelveHourClock 1
        ShowPlacementGrid 0
        AutonomyLevel 2
        DisableAutonomyForSelectedSim 0
        PetAutonomyLevel 2
        AgingInterval 2
        EnableAging 1
        EnableTutorial 1
        EnableIntroTutorial 1
        EnableTombResets 1
        EnableInGameStore 1
        EnableTelemetry 1
        EnableMemories 1
        AgingStageLengthBaby 3
        AgingStageLengthToddler 7
        AgingStageLengthChild 7
        AgingStageLengthTeen 14
        AgingStageLengthYoungAdult 21
        AgingStageLengthAdult 21
        AgingStageLengthElder 17
        EnableInteractiveLoading 1
        AgingStageLengthPuppy 0
        AgingStageLengthDogAdult 0
        AgingStageLengthDogElder 0
        AgingStageLengthKitten 0
        AgingStageLengthCatAdult 0
        AgingStageLengthCatElder 0
        AgingStageLengthFoal 0
        AgingStageLengthHorseAdult 0
        AgingStageLengthHorseElder 0
        LunarCycleLength 3
        LunarPhaseLength 0
        EnableLunarCycle 1
        EnableLunarPhase 0
        EnableStoryProgression 1
        EnableVampires 1
        EnableWerewolves 1
        EnablePets 1
        EnableCelebrities 1
        EnableFairies 1
        EnableWitches 1
        EnableHorses 1
        EnableOptOutCeleb 0
        ReceiveConnectTNS 1
        ReceivedDevGift 0
        PostFilterFlags 0
        RequireLoginBeforeLoad 0
        SummerLength 7
        FallLength 7
        WinterLength 7
        SpringLength 7
        SummerEnabled 1
        FallEnabled 1
        WinterEnabled 1
        SpringEnabled 1
        IsCelcius 0
        FogEnabled 1
        RainEnabled 1
        SnowEnabled 1
        HailEnabled 1
        InvertHorizontalRotation 0
        InvertVerticalRotation 0
        VideoCaptureSize 1
        VideoCaptureQuality 2
        VideoCaptureSound 0
        VideoCaptureTime 60
        VideoCaptureHideUI 1

        I have almost all the expansion packs (excluding supernatural, into the future and showtime). I am currently playing in a custom world called St Claires, and I use some Nraas mods, specifically master controller, overwatch and story progression. I also use some custom content. However,I'd like to point out that I didn't have any crashing issues when I used these custom content/mods until I updated to Big Sur on my mac.

        Thanks for the effort and time, I really appreciate it. 

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