Solved
[CURRENT ISSUE] Sims 3 Expansion Packs not downloading in Origin
Since the latest version of Origin was released last week - version 10.0.1 - some users are reporting that they cannot download Expansion Packs. Clicking on the Download button doesn't do anything. I...
Ok folks, here's the problem - the EP is downloading fine but Origin is not automatically launching the installer so you are not getting the Copy to Clipboard option for your product code before the installation process. The installer is located in the Origin Library folder, in Application Support so it can be opened manually. However, you will need to contact Customer Support for your product codes. Here's exactly what you need to do:
- Download the EP as usual (you may have to click on the orange download button a few times, if the download progress bar doesn't pop up please use the Origin reset tool and then try again)
- Once it has finished downloading click on Origin > Preferences in the menu bar
- Now click on Installs & Saves then Browse Game Installers:
- In the Finder window that opens, open the folder with the most recent date modified then double click on the installer for the EP you have just downloaded. It will be a file type .dmg and may have the EP title and/or number in it.
- The installer will open and ask for your product code. If you have this from a disc copy that you had of the game just enter it and go through the installation procedure. If you do not have it then you will need to contact EA Customer Support who can verify your account and give you your product code to enter.
Contacting EA Customer Support:
For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.
I'll be checking this thread so please post any questions you have but bear in mind I'm in the UK so may not be in your time zone 🙂
