[CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App

Hello! Does anyone know why the sims 3 store content won't stay installed in the launcher?

I have found a solution from 2014 which don't work anymore it is where you take out some of the files in the DCCache folder. I have been having this problem for days.  I am using the EA app and not origin anymore. Does anyone know any solution? Thanks 🙂

@Einarrri  This is a current known issue with the EA App.  We're hoping it gets fixed soon, but in the interim, I'd suggest going back to Origin.  You can download it from here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

It's fine to have both Origin and the EA App installed on the same computer; you just can't run them both at the same time.  If you get an error when trying to install or run Origin, open the Task Manager and kill the EABackgroundService.exe, or restart your computer.

I just downloaded the new EA app so I can play The Sims 3. My packs are all there, BUT, anything I have purchased and downloaded from The Sims 3 website store will not download again so I can use them. I can go into my history and try to redownload, but I get errors saying I need to update. Can anyone help me? I have a lot of content that is missing that I want to be able to utilize again. 

Thanks!!!! 

@cmrolfe226  Try going back to Origin.  The EA App is having trouble with Sims 3 Store content right now, and while the issue should hopefully be cleared up sooner or later, it's easier not to wait.  You can download Origin from here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

It's fine to have both apps installed on your computer; you just can't run them both at the same time.  If you get an error when installing or launching Origin, just restart your computer.

@Einarrri I had the same problem.  But I did what someone suggested in another forum and now it works fine.  Maybe this can help you

I have the same problem, been trying for hours now. So frustrating...

I will try to go back to Origin as well. Hopefully that will help.

I've seen others asking similar questions but not the same. Please note I am talking about Sims 3 Store content and not mods. Nothing third-party has any issues running in my game, though I've removed it all thinking that would help and it did not. I'm playing on a PC, using the EA app (not Origin) and opening/installing using the sims 3 launcher. 

Game Version: 1.69.43.024017

I am launching it using the EA app not Origin. When I try to use Origin it tells me to update to the EA app. I did not try to download 1.69, I just realized the other day the version was different. I used 1.67 up until a month or so ago. Not sure when it updated, but now I can't download any store content. The error message says: Installation failed: Please make sure your game has the latest Software Updates and try again. I don't know what to do. I'm not sure if it's the store content that isn't compatible or if its the launcher or what is going on. But there's so much missing from my game it's hard to play. I have already tried uninstalling and reinstalling the Sims. Please let me know if anyone has found a solution to this issue so I can play my game, thanks.

@kimofry12  The EA App isn't working well with store content.  You can try the suggestions in this post:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Launcher-quot-There-are-no-packages-to-install-quot/m-p/11946593#M252702

But since they're for a different error, they might not help you.

I think the easiest fix might be to go back to patch 1.67.  If you have discs for the base game and each pack, and your base game disc was manufactured before September 2012, you can install without involving Origin (or the EA App) at all, and you'd land on patch 1.67 and avoid the current issues with the App.  Let me know if you'd like to try this and need help with the process.

I have same error. I can't play with my store worlds. only unofficial content keeps installed...

Do I have to search for pirated content?

Images:

error 1 (installation completed)

error 2 (no content/worlds)