Didn't get my pre order of sims seasons

I haven't even recieved an order confirmation other than I have seasons pre-order and generations 25% off in my cue on billing history, saying pending payment. I contacted paypal and they said its processing for the seasons order and the other one my cc declined. I tried to use the promo code again to re order generations but now the promo code does not work! I just dont know if my seasons order is any good or not. I would just re-order but of course then I dont get the pre-order bonus, do I? 

Talk to Customer Support

They can be found here: https://help.ea.com/contact-us

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html