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Jocohono's avatar
13 years ago

Disc Authorization Failure

Hi,

I've just bought a new laptop to replace my old one and have tried to install The Sims 3 onto it (original version). However, I receive the following message when it loads:

'We are unable to verify that your disc is a valid copy of The Sims 3. Please contact Customer Service'

I also tried installing The Sims 3 World Adventures and receive the same error.

All my Sims 3 games are registered in my name, but they were installed on my previous laptop. I have all the expansion packs up to Showtime and wanted to play them on my new laptop. How am I able to do this?

Kind Regards,

Jo.

1 Reply

  • Is it a mac by any chance? There seems to be a few problems with this on macs(and occasionally Toshibas according to EA). There's a couple of help guides with stuff you can try: https://help.ea.com/article/the-sims-3-disc-authorization-failure-workaroundhttps://help.ea.com/article/what-steps-can-i-take-to-attempt-to-correct-a-disc-authentication-error 

    Changing nothing and just repeatedly trying to load the game has worked for some people, but I can imagine that gets annoying after a while. I'd do a clean install(no mods or downloads or anything), check you have all the latest updates and uninstall & redownload origin then install that again as well(the origin client seems to be a delicate flower and is easily upset, imho).

    Oh and if it's not a mac, register your games on the sims 3 site and then you should be able to download them through the origin client and play them that way(it treats it as a digital copy of the game then, so it shouldn't give disc errors, I'm thinking). Sadly, EA doesn't have a digital version for mac users, so this will only work if you're using windows(if you have a windows partition, you could try this method on there, even using the discs with your windows partition might work better as EA's "mac version" of the sims is just a windows emulation of sorts).

    If all else fails, you could always contact customer service here: https://help.ea.com/contactus :B

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