I'm having the same issue with Seasons. I've had the games since the day it came out. The game is in my library and installed, yet it won't show up when the game launcher comes up. I was going back and fourth via email with EA and they were not help at all. After five emails, they told me to come here...smh! I'm so mad!
Community ManagerHey there bluefaith23
It sounds like you need to have your version of Seasons fully removed from your account and have live support grant you a brand new version- this isn't something we can do for you over the forums as we don't have access to your account details, but you can start a new help request for live support to get this sorted.
Please submit a new help request here- I'd also recommend attaching this forum conversation when you reach out so the team has additional information to reference on this.
