Forum Discussion

Genericname2077

7 years ago

Solved

DLC packs are missing

So today i bought the sims 3 ambitions. I got my code and everything was fine until i installed it and opened the game. This is the sixth DLC pack i have bought for the game just for clarification....

technical issues

puzzlezaddict
7 years ago
@Genericname2077 This happens occasionally, for no apparent reason, and sometimes the only thing necessary to fix it is to restart your computer a couple of times. The next step is to clear Origin's cache, and if that doesn't work, uninstall and reinstall Origin entirely. This would not affect your installed games.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
But if you bought codes for your missing packs through an unauthorized third-party seller, it's also possible that these packs were blocked in your account. For a little over a year, EA has been systematically deactivating packs tied to codes that were originally stolen or otherwise fraudulently obtained, even though the players usually had no idea there was anything wrong with the codes. (EA has also been known to accidentally block legitimate codes on occasion.) Whatever the case, the only way to sort this out is to contact EA customer support and have someone on that end look at your account. No one here can see your account details, much less change them.
https://help.ea.com/en/contact-us/

Genericname2077

7 years ago

thanks for the help! I was able to get a refund from G2A, but I would like to re-buy the DLC's for around the same price I bought them for. Do you know anywhere I can get them without this happening again?

puzzlezaddict

Hero+

7 years ago

@Genericname2077 I don't know how much you paid for the bad codes, but packs are usually $20 U.S. each; I'm not sure how much they cost in the U.K. Origin does have the occasional sale for TS3 content, although the timing seems pretty random. Steam also sells TS3 and provides a code for each pack that you can register in Origin, so you wouldn't have to rebuy your other packs. Steam usually has sales in the summer and around the new year; the base game and packs are typically (although not always) priced at $5 each. It's unclear though if this pattern will continue, as Steam has recently started offering just one pack at a time instead of a discount across the board. The other consideration is that Steam won't sell a pack to you unless you already own a copy of the base game in Steam. It's usually still cheaper to buy an extra copy and take advantage of the discount on the packs, but you'd probably have to wait a few months.

Here's the official list of authorized sellers of EA games. If you buy anywhere else online, you run the risk of getting one or more bad codes again.

https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/