Dragon Valley installation issues

The game players whose advice you need are in The Sims 3 game forum, not in Origin.  You've really lowered your odds of getting a useful suggestion this way. The most valuable resource on this site is the accumulated knowledge of the Senior game players, however, you need to be where they congregate.  Answer HQ is a game players' self help website.  We are not a part of EA in here, as such, nor of Help Center, nor even of Origin, finally, just a lot of gamers is all. 

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@shandapanda9 wrote:

So, like many others, we have purchased the Dragon Valley package online and have come across major issues. We have followed many prompts and nothing has worked. The worlds show up in the purchase history and are available for installation. But after installing the worlds they show up on the game launcher as an object and wont show up in-game. Please help! We arent able to get a refund and we dont want to turn against our favorite game just cause of a silly little bug. Thank you!

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have you installed it ?reason been  that it's an object is because there other items in it when you download  It's a set that you download and not the world the world itself is within the set. after installation you should both have an object end and  the world showing as installed on the installation tab

like in my luncher installed section in the lots section also is your game patched up to at least 1.63 newest 1.67 in the launcer hover the mouse of the bace game icon to see