Dragon Valley not showing up in game (digital download)

it can be anything usually something simple like switching browsers from google chrome to IE or firefox that your game has the latest patch 1.63 or finding out that one received two codes for celtic lands instead of one for celtic lands and one for dragon valley IF that is what happened to you then you need to contact CS about that

if in the event you need to contact CS here's how  

They can be found here: https://help.ea.com/contact-us Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later

. See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

 and you tried these steps ?

I installed my Store Content but it's not showing up in my game

Unfortunatly, the Launcher is a very unreliable tool. The more stuff you have, the greater the chance that files which have your stuff installed get messed up. If that starts happening to you. It's best ro reinstall all Store content, using this method:

• Close your game and launcher
• Go to documents\electronicarts\thesims3 and move the folder DCCache to your desktop (this is ALL your custom content, so if you have 3rd party content as well, you might wanna just move the *.ebc files as well as the missingdeps.idx)
• If you have any worlds installed go to the installedWorlds folder and delete all Store worlds from there.
• Go to the DCBackup folder and delete everything in there. You don't really need the stuff in here except for the ccmerged file but since you're reinstalling everything, it will be recreated.
• Open the launcher and start reinstalling all store stuff in groups. Don't install all in one go. Start with the worlds, then lots, then sets and single items last.

When you're done, backup the DCCache folder. If the same starts happening again, go back to that backup so you don't need to start over. Make a backup from time to time, especially after you've installed worlds and lots.

edit typo