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chesthair28's avatar
chesthair28
New Novice
17 hours ago

EA App showing Add-Ons as installed, Sims 3 Launcher not recognising them though

I've been back and forth with EA support, who are unable to find a current solution after trying varies troubleshooting methods. 

I have 4 packs that won't show at all on the Sims 3 launcher or in game, but show as installed.

Has anyone else been able to find a solution that may work?

 

Thanks

2 Replies

  • chesthair28  The only fix for this is to have a support rep remove the packs from your account and add them back.  From what other players have reported, it's not always obvious when the codes from certain packs are broken, but removing them and applying new "entitlements," as they're called, should fix the issue.  Please note that simply adding new copies of the packs does NOT usually help.

  • chesthair28's avatar
    chesthair28
    New Novice
    11 hours ago

    Thank you, I'll message support again and let you know if it works!

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