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AndreiT13's avatar
AndreiT13
2 years ago
Solved

EA App, when offline mode, says Sims 3 Game License Expired

Hi! I was playing the Sims 3 games for a few weeks/days now. But when I tried to launch it today, I encountered a problem on my Sims 3 App Launcher that told me to input my Game License for the ba...
pc
technical issues
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @AndreiT13, 

    Were you able to try the steps that puzzlezaddict suggested? 

    If you're still getting the same error after giving them a shot, could you post an Error Report ID for the EA app? For more info on how to find it check out this article on the EA Help website. 

    Once you have the Error Report ID please share it in this thread. We just need the Report ID, not the log files themselves. 

    Thanks! 

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @AndreiT13 

        Good to know! 

        Thank you for following up. I'm glad to hear it helped! 

  • AndreiT13's avatar
    AndreiT13
    2 years ago

    @puzzlezaddictThank you! I did the same steps twice after your post. Clearing cache didn't help but when I re-fixed the game, clicked the launch button located at the lower right of the screen, it worked finally.

    • Espresoooo's avatar
      Espresoooo
      6 months ago

      How do you refix a game?

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        6 months ago

        @Espresoooo  I believe what this person meant is that they repaired the game in the EA App again.  The option is Sims 3 > Manage > Repair.

        If this doesn't help, please let me know what your specific issue is.

  • kimberlyarhuber's avatar
    kimberlyarhuber
    2 years ago

    I am having the same issue, I have followed your steps, and still nothing

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @kimberlyarhuber  Is your computer online or offline, and does the EA App think it's online or offline?  You should see an option to go offline or online in the dropdown menu in the upper-left corner of the App window.

      The EA App currently doesn't support playing in offline mode all the time.  It's supposed to work, but it just doesn't.  So the only fix is to establish at least a temporary internet connection, for example through your phone (using data rather than your home wifi).  You can take your computer offline again after signing into the App.

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