@kippjones11 Your dxdiag is full of generic Windows errors, meaning both that these should be addressed and that any potential Sims 3 errors may have been crowded out. So please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to launch Sims 3. If it doesn't load, restart your computer (again), disable your antivirus if you use a third-party tool, and try again.
If that doesn't work either, create a new admin Windows account and try playing in that. Make it local, as in, don't tie it to your Microsoft account. You'll be able to (try to) launch Sims 3 without reinstalling anything, but any saves or other user content you have won't be available.
If you still can't play, please look for any related errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for errors that happened at exactly the time of your most recent attempts to launch Sims 3, specifically after you've run DISM and sfc. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away. If you find multipl errors, don't need to see exact duplicates; just let me know how many you found. And I really only need ones that happened at exactly the time you tried to open the game.
I'm trying everything you suggested but I'm getting error messages even when uninstalling the ea app. Very strange stuff.
@hrhppg Make sure the EA App and the EABackgroundService are NOT running in the Task Manager. Download the free version of Revo Uninstaller and use it to remove the EA App. Then restart your computer, download a fresh copy of the App's installer, and run it. Let me know whether the App works normally, and we'll go from there.
Thank you ! I was nervous about installing Revo Uninstaller but it worked. Edit *** It worked until I closed the game and tried to get back in and then back to square one.
@hrhppg Okay, so a fresh install of the EA App works exactly once. It might seem simple, but did you restart your computer after the App stopped working? There's an EABackgroundService that keeps running even after the App is closed, which can occasionally cause problems, but it won't be running after a restart unless the App is also set to start with Windows. By the way, please make sure the App is not starting with Windows; this can also complicate matters.
Do you use a third-party antivirus, and if so, have you set an exception for EADesktop.exe? The fact that a program runs properly once and never again (until a clean reinstall) suggests that something is blocking or deleting some component of that program. If not an antivirus, it could also be a cleaner app that's getting too aggressive.
