@hrhppg If the EA App is installed at all, it will be installed here:
C:\Program Files\Electronic Arts\EA Desktop
The App doesn't give a choice as to where it's installed. So either you haven't reinstalled the App yet, or you're not looking in the correct place.
When I try to install the expansions they are going to this path. c:\Program Files\EA Games\The Sims 3 is that weird since that isn't the same as the one you had me look for?
@hrhppg That's the correct location. The EA App itself is installed into the folder I mentioned. But the games it installs are located in C:\Program Files\EA Games by default, and you can change this if you want.
If you still can't launch Sims 3, please post a new dxdiag.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Like this?
@hrhppg Yes, that's what I was looking for. When you launch the EA App, does it load fully, as in, you can click on your game library and see which games are installed and which are not, including game tiles? If so, what do you see on-screen when you try to launch Sims 3? Please post an error message if you see one; otherwise just describe what happens.
Additionally, please let me know what antivirus, if any, you're currently using.
EA launches normally and I can see my games and game tiles. When I try to launch the sims it loads normally. My antivirus is whatever is on my Windows 10 Pro, I took a screenshot.
@hrhppg That's good to hear. Are there any outstanding issues with your game you'd still like to resolve? If so, plese let me know.
Yes, I'd still like to download the expansion packs I purchased.
Hi there @puzzlezaddict ,
I am experiencing a very similar issue with the Sims 3 after the switch from Origin to EA App was made. I can open the EA App and see the Sims 3 in my library. I can select Play from the library, and it brings me to the Sims 3 Launcher. However, if I try to press play on the Sims 3 Launcher, the play button will go grey for a few seconds before I am booted back to the EA App library screen. At no point does the game load beyond the launcher.
I have tried the steps you outlined in this thread so far. I cleared the EA App Cache, I repaired the Sims 3 game files through the EA App, I moved the Folder from Documents to the Desktop and saw the new folder for Sims 3 pop up in Documents after I loaded up the launcher, and I also completed the two steps you provided regarding using the Windows terminal commands. However, this has not yet corrected the problem I am experiencing.
I do not use a third party Antivirus software.
Here is the log of the error that occured after I input the "perfmon /rel" command and pulled up the error logs that were listed in the following screen:
Problem: Stopped working
Description
Faulting application name: TS3.exe, version: 0.2.0.32, time stamp: 0x568d4bac
Faulting module name: TS3.exe, version: 0.2.0.32, time stamp: 0x568d4bac
Exception code: 0xc0000094
Fault offset: 0x005511f2
Faulting process id: 0x0x78B0
Faulting application start time: 0x0x1DA0560945E21D1
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3.exe
Faulting module path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3.exe
Report Id: 1cb92696-3b65-4532-972e-d48e1e26c46c
Faulting package full name:
Faulting package-relative application ID:
If you have any insight or help on how I can go from here, I would greatly appreciate it. I just don't know why this issue even happens with many players of the Sims 3.
Sincerely,
@PermaFrost358
@hrhppg What happens when you try to install your expansions? If you get an error, please post a screenshot. There are several issues with downloading packs at the moment, all of which may have the same root cause, but for now at least, they all have their own error messages and corresponding threads.
@PermaFrost358 It looks like you have this issue:
Try one of the workarounds in the accepted solution. Apply the one of your choice to TS3.exe, without the W, since you're playing through the EA App.
Hi there @puzzlezaddict ,
So I tried the LazyDuchess patch but unfortunately that had not corrected the problem. I then tried the "Limit CPU processor to 1" method and that has worked thus far. I'll update if it works every time I launch the game or only once.
Thanks for your help. Here's hoping EA will take a look back at the Sims 3 and release official bug patches to correct this issue. But let's face it, they don't care too much about the Sims 3 players anymore ;(
Sincerely,
@PermaFrost358
